Technical Support Engineer
Location
Secunderabad | India
Job description
Job Category
Customer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
A bout Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Role Scope : Developer Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. Role & Responsibilities:
- Assist third-party developers to troubleshoot their integration with APIs, Apex, Visualforce and implementation of other developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
. Write sample code, client libraries, and contribute to Open Source projects.
. Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
. Resolve customer service issues and skillfully manage complex customer service problems.
. Manage customers' expectations and experience in a way that results in high customer satisfaction.
. Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
. Assist with the design and delivery of product and other technical training.
. Review support cases for technical and troubleshooting accuracy.
. Define and describe technical best practices.
. Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.
. Complete assigned project responsibilities.
. Meet the monthly goals on KPIs such as CSAT, Productivity. Experience/Skills Required:
BTech/BS degree in a technical field preferred with a strong academic record.
2 to 8 years engineering / programming work experience.
. Lightning Experience - Lighting Web Components & Aura
. Modern Javascript
. Apex(Synchronous and Asynchronous)
. Integration - REST/SOAP/Bulk API
. Debugging/Troubleshooting Errors
. Visualforce
. Sites/Communities/
. SOQL/SOSL
. Deployment- Metadata API/ANT Migration tool/CLI
. Flows/Process Builder
. Authentication, SSO/Auth Provider
. Event driven architecture - Platform Events, Streaming API, Change data capture
. Field Service Lightning (FSL)
. Mobile Dev
. Excellent written and verbal communication skills
. Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
. Understanding of database concepts and data management (RDBMS) and SQL Experience/Skills Desired:
. Previous experience with CRM and its technologies.
. Experience as a committer in an Open Source project is a plus.
. Certified Administrator (ADM201 Certified)
. Certified Advanced Administrator (ADM211 Certified)
. Certified Developer (DEV401 Certified)
Accommodations
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