Account Manager

Location

Bangalore | India

Job description

About VAP Group

Who are we ?

One stop destination for all blockchain solutions .We are adept at assisting all blockchain efforts, including ICO, STO, NFT, DeFi and IEO and FinTech, flourish in an intensely competitive and extremely volatile market with our knowledge of and expertise in all industry fundamentals.

We strive to make your visions for blockchain projects a reality and offer multi-chain services to help you better serve your clients and create enduring brand recognition and consumer loyalty.

We have highly qualified experts in Blockchain marketing, recruiting, media management, press releases, conference production, and other services.

This position pertains to one of our business segments, namely CryptoNewsZ.

We are hiring for Account Manager for CryptoNewsZ which is a pioneer news media house covering news & events from the crypto and blockchain industry

Requirements

Who are we looking for ?

We are seeking an experienced and dynamic Account Manager to join our advertising and partnerships team. The ideal candidate will have a proven track record in client management, digital advertising, and a keen interest in the AI and technology industry. As an Account Manager, you will play a pivotal role in maintaining and expanding relationships with our advertising clients, ensuring their success and satisfaction with CryptoNewsZ's promotional offerings.

Roles and responsibilities:

Client Relationship Management:

• Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business needs.
• Regularly engage with clients to assess satisfaction, address concerns, and explore opportunities for collaboration.

Account Planning and Strategy:

• Develop and execute account plans that align with client goals and company objectives.
• Identify opportunities for account growth and upsell additional products or services.

Cross-functional Collaboration:

• Work closely with internal teams, including sales, marketing, and product development, to ensure the successful delivery of solutions to clients.
• Collaborate with the customer support team to address and resolve client issues in a timely manner.

Client Communication:

• Communicate product updates, new features, and relevant information to clients.
• Provide regular status updates and reports on account performance.

Contract Renewal and Negotiation:

• Proactively manage contract renewals and negotiate terms to ensure client retention.
• Identify and address potential issues that may impact client satisfaction and loyalty.

Problem Resolution:

• Address and resolve client issues and concerns in a prompt and effective manner.
• Escalate issues to appropriate teams and ensure timely resolution.

Performance Metrics:

• Establish and monitor key performance indicators (KPIs) for account performance.
• Provide reports and insights to management on account health and growth.

Skills and Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience in account management or a similar client-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and strategic thinking abilities.
• Ability to multitask and manage multiple client relationships.
• Familiarity with CRM systems and account management tools.

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