Senior ServiceNow ITOM Developer
Location
Noida | India
Job description
Alcor Solutions is seeking to Senior ServiceNow Developer with hands-on expertise on ITOM application. This position is with the Automation Practice. This is a 100% remote opportunity.
About Alcor:
Alcor is a global cloud advisory and implementation services company serving clients in multiple geographies including North America, Europe, Japan, and India. Alcor clients include global Fortune 500 companies, Government agencies, and leading organizations in multiple industry verticals.
Click here to know more about Alcor:
What you'll be doing:
- Work in a dynamic environment using agile methodology to deliver client projects
- Serve as Technical Consultant for ITOM (CMDB, Discovery, Event Management, Cloud Management, Hardware Asset Management) implementations.
- Provide hands-on development to include creation, configuration, and customization of patterns, Discovery Schedules, Event rules, application fields, from design, business rules, client scripts, user roles and groups, access controls, and more on the various system applications
- Develop integrations to existing IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs as required.
- Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using off-shelf plugins and API methods.
- Utilize your operational experience, ServiceNow Sys Admin, and ServiceNow best practices.
- Participate in release planning and implementations.
- Participate in code reviews and review all prepared all technology-related client-facing and internal deliverables.
- Provide client support for platform per engagement.
What you'll bring with you:
- Recent Experience with ITOM Implementation or Support, and ServiceNow Platform scripting is required.
- Experience in ServiceNow ITOM modules: Service Mapping, Discovery, Event
- Management, Cloud Management, Orchestration, CMDB, and Asset Management.
- Experience scripting with PowerShell, Perl, WMI, SSH, Python, JavaScript. Path, SNMP.
- Exceptional communication and presentation skills to include technical and business concepts.
- Experience with ServiceNow CMDB design, architecture, and implementations
- Hands-on with ServiceNow integrations to AWS APIs, Azure, VMware, Puppet/Chef/Ansible, Containers/Docker, integration & automation expertise with 3rd parties.
- Knowledge of various discovery technologies (ADDM, TADDM, DDMA/UD, etc.)
- Knowledge of various service modeling techniques (TPL, TQL, etc.)
- Experience integrating ServiceNow with various event management platforms (Netcool, HPOM, BPPM, etc).
- Desire IT Ops experience in storage, network, and compute of enterprise environments
Qualifications:
- Total Experience in ServiceNow development- 5 Years.
- 3+ years experience with ITOM (CMDB, Discovery, Event Management, Service Mapping, CMP, Integration Hub, IRE)
- Experience with configuration of ServiceNow Sam Pro
- Experience with mobile for Hardware Asset Management.
- Strong technical understanding of the ServiceNow platform in general and Integration tools
- Experience working within Agile delivery methodology
- Certification required: ServiceNow Sys Admin, Discovery
- Certification (preferred): Service Mapping, event management, cmp, sam pro
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