Senior Operations Manager

Location

Work from home | India

Job description

Description

Senior Operations Manager

At Frontier, seeing what's beyond the horizon is in our fiber. And we’ve been doing just that for over 80 years – connecting communities with emerging communications technology across the country. At Frontier, we’re transforming our business to break new ground and taking the digital revolution across the nation. We’ve invested over $1.6B to roll out fiber-fast internet to 10m+ homes by 2025. We’re growing our team so you can join us in exploring and opening new frontiers. Here, you’ll have the opportunity to build a powerful foundation for America’s future and yours.      

What we’re seeking:

This position may serve as an individual contributor or supervise a workforce that installs, maintains, and/or supports OSP network facilities, high-bandwidth services, and broadband services. The position duties include meeting service activation and repair commitment dates, maintaining revenue/expense objectives, and promotion new and existing company products. In this hybrid role, you will have a defined work location HUB which includes work from home and assigned days in the office set by your manager. The HUB for this role will be 1919 McKinney Ave, Dallas, TX.

What we need in you:

For this Senior Operations Manager, we are looking for someone who is eager to lead operations support at a national level. Someone with project management, executive communication skills and data analytics and measuring ROI in the telecommunications industry is the ideal candidate.     

What you’ll do:

• Has a solid understanding of the business/department and can manage expense targets
• Able to articulate business/departmental KPIs to workgroups (i.e., can set goals/objectives)
• Holds team accountable to achieve results through coaching and performance management while creating a performance culture environment
• Promotes new/existing products as required
• Works with Engineering and Operations Center to monitor workload and schedule manpower and resources needed to meet workload demands, customer needs, and company objectives
• Responsible for determining and fulfilling the needs of the team for employee development and training
• Communicate with other departments, e.g., Engineering, Operations Center, to improve the coordination between these departments as well as the overall quality of service experience for our customers
• Quality control, i.e. tool inspections, building and vehicle inspections, quality assurance inspections, etc
• Be cognizant of and support the revenue budget
• Provide Capital Budget input as required
• Positively represent the Company through active community engagement and involvement
• Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required
• Business-related functions: Employee timesheet approval, email administration, internal/external communications, procurement management, Varasset administration, and overtime equalization

Employee Relations:

• Consistently provides feedback and direction to local management, vendors, and field technical staff to ensure employee development, engagement, and business knowledge; complete regular employee performance appraisals/reviews
• Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain feedback on departmental goals, gain input on action plans and modify direction as necessary, and engage and hold employees accountable to overall business operations and results
• Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale
• Partners with Human Resources to ensure firm, fair, and consistent application of HR practices/policies and labor agreements
• Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions, and concerns promptly. (When possible, 24-hour response time to all employee relations issues)
• Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training, and reinforcing state/federal safety requirements within the workplace

Competitive Marketplace:

• Engage in marketing initiatives to promote the Company’s products and services (i.e., TTL and marketing events)

Customer Ownership:

• Support employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions, and streamlining the work
• Respond to issues identified on Customer Surveys, work with teams to ensure action plans are developed, and ensure follow-up on customer issue resolution identified in action plans

What we offer:

Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer includes:

• Salary Range: $53,000 to $158,000
• 20 PTO (Paid Time Off) days + 10 paid holidays per year
• Day one medical, dental, vision and prescription drug plan
• 401k match of 50% on 6% of eligible compensation
• Same-sex spouse and domestic partner benefits coverage
• 10 weeks of paid parental leave, 3 weeks of paid caregiver leave and up to $10k in adoption program assistance

What background you should have:

• 5 years of project management experience
• Experience with Data Analytics and Measuring ROI
• Telephone/access installation and repair experience
• Outside Plant Construction installation and repair experience
• Basic knowledge of Copper and/or FTTH data networking
• Advance knowledge of plant service center, central office, and outside plant functions
• Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines
• Must possess a basic understanding of electronics, electrical circuitry, network installation, maintenance, and testing
• Must be able to interact with internal/external customers and assist with problem resolution
• Must demonstrate good oral and written communication skills
• Must possess basic PC skills: Excel, Word, PowerPoint and Outlook
• Must take pride and ownership in work and exhibit a willingness to learn
• Proven ability to lead multiple business initiatives to completion

Education, certification, and/or license requirements:

• Must possess a valid State driver’s license
• Must have a high school diploma or equivalent
• BA/BS in Telecommunications, Operations Management, or Business Administration preferred or directly related experience
• Successful completion/certification in related technical fields or vendor equipment desired

Environmental Factors/Physical Requirements: 

• Must be available 24/7 to support off-shift emergencies as needed
• Must be able to work in inclement weather

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different and can add value, we encourage you to apply! #BuildGigabitAmerica      

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.     

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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