Mastek
Location
Mumbai | India
Job description
Mastek are looking for an experienced individual to join as Customer Success Manager.
Location-Ahmedabad, Mumbai, Pune, Noida, Chennai Must have Experiance on - Oracle project Implementation and management Experiance . Should have project management experience apart from the experience in managing quality and quality certifications in the projects Should be able to apply process frameworks like ISO 9001, ISO 20000 and CMMi Should have exposure of implementation of project lifecycles like Agile, waterfall, iterative, Service Lifecycle, etc. Should have understanding of Quality Assurance, Quality Control & Quality Management Should have been part of Software development, Service Management, Product Development and or Cloud Implementation programs. Awareness to various process models viz; ISO, CMMi, ISMS and industry certifications Responsibilities Enable project success through defining and refining of processes for the project Co-ordinate and execute audits as per plans for verifying process compliance Coach and mentor the project teams on the project management and process aspects Ensure the project team is trained on the required skill sets Participate in / Initiate process improvement activities in the project as well as at an organizational level Process facilitation for Corporate Functions. Provide support for Pre-Sales and Customer Visits Other responsibilities Participate in Contract / Statement of Work (SOW) Reviews. Facilitate definition and conduct reviews of the project strategy and plans in context with all stakeholder expectations Facilitate effective implementation of Quantitative Project Management Share best practices across projects Participate in project reviews within the project and with the DU heads Ensure non-conformances are addressed in stipulated time Co-ordinate and execute audits as per plans for verifying process compliance Co-ordinate with projects /functions to identify audit focus and define audit plans Provide inputs to prepare Internal Quality Audit (IQA) plans based on project milestones Execute Audits as per plans Articulate audit findings and present to the relevant stakeholders for corrective and preventive actions Identify Good Practices that can be taken up for organizational roll out Conduct timely verification audit for closure of Non conformance Conduct startup/delivery/focused/IQA/Closure audits as mandated by the QMS and respective project plans Coach and mentor the project teams on the project management and process aspects Anticipate major risks on the project and help the PM to create suitable action plans Guide the project manager / leads on the planning and monitoring, using project management tools Guide project teams on implementation of Agile ceremonies Guide projects on adoption of Service Lifecycle processes Guide the project manager / leads in data analysis, provide insights based on data & improvements thereof Handhold the project managers / leads on usage of statistical tools and techniques including implementation of Prediction Models Monitor to check effective implementation of processes and project performance against the norms Facilitate Causal Analysis & drive improvements Monitor actions based on Customer Satisfaction Data Ensure the project team is trained on the required skill sets Ensure the training needs for the team are identified as per the required skill set Conduct the process related trainings, where applicableJob tags
Salary
