Operations Coordinator, Scaled Launch Operations - India

Location

Mumbai | India

Job description

Netflix is the world's leading internet entertainment service with over 260 million paid memberships in over 190 countries enjoying TV series, documentaries and feature films across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Opportunity

At Netflix, we launch a high volume of titles regularly to meet the entertainment needs of our growing member base. The scale and quality at which we launch titles is paramount to our success in bringing these stories to the right audience at the right time. 

The Operations Hub in India is a part of the wider Operations team within the Product Discovery & Promotion organization at Netflix. This Operations Hub houses several work streams and helps deliver quality operational work for Netflix at scale.

The Role 

The Operations Coordinator role is critical to support the Scaled Launch Operations team to successfully launch titles and protect the member experiences via effective milestone tracking, implementing risk mitigation strategies and effective communication with cross functional stakeholders.

Responsibilities

• Perform audits and checks to ensure that our titles are ready for launch (including all pre-launch promotions)
• Constant communication with relevant stakeholders about the risks involved in meeting our launch requirements and reporting progress in resolving the risks
• Protecting the member experience by making adjustments to internal tools to accommodate changes in the launch strategy or shifting timelines
• Agile risk management when exceptions arise, troubleshooting issues in partnership with other teams and working with our internal support and engineering teams to mitigate risks

Qualifications

• At least 5 years of project management or operations experience, preferably in media/tech 
• Exemplary organizational skills with an ability to prioritize high volume of work effectively
• Attention to detail while executing on work across several tools and systems
• Proactive, fast, and flexible problem-solver with superb time, resource and stakeholder management
• Professional proficiency in English
• Knowledge of Korean language and entertainment landscape will be a bonus
• Proficiency in project management tools such as Airtable will be a bonus

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.

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