SAM Manpower and Career Services LLP
Location
Hyderabad | India
Job description
Min/Preferred Skills Knowledge and Abilities
Minimum Excellent English communication skills by email and phone and experience in interacting with Mid and Sr
Mgmts. roles in client organization
Minimum Ability to work collaboratively with different teams and lead in a fastchanging and flexible environment
Minimum Will be required to work in shifts (mostly US)
Minimum Min 34 yrs experience in working in a Telecom process (preferably US) is a must
Minimum Good understanding of the different tools and systems involved in a Telecom Contact Centre environment
Eg. IVR Soft Phones Cloud recording tool CRM Chat and Email support platforms differentiate between
Dev & related services
Minimum Prior experience of working in an Individual Contributor role with multiple stakeholders interacting with leadership creating reports and presentations to share updates
Minimum Experience in creating process documents SOPs etc using relevant tools
Preferred Prior working knowledge of G Sheets G Slides Gmail and Slack
Preferred Experience of working with tools like Live Engage Cisco Jabber Citrix
Preferred Understanding of front end middleware & backend
Preferred Understanding of BI (Tableau & PowerBI) that will help creating reporting
Preferred Understanding Monitoring tools for Servers
Preferred Process and Quality Management experience for a US Telecom Process
Preferred Candidates who have worked as a Team Lead/Asst Manager in a Verizon contact centre process wireless customer care or technical support will be preferred
telecom,psoc,slack,citrix,ivr,softphone
Job tags
Salary
