CRM Functional Consultant - Marketing

Location

Hyderabad | India

Job description

Role: CRM Functional Consultant Marketing

Location: Hyderabad

Expereince: 35 Years

No of Positions: 03

Responsibilities:

Solution Design and Implementation:

Collaborate with clients to understand their marketing requirements and design solutions using CRM for Marketing.

Implement and configure CRM Marketing modules to meet client specifications.

Customize and extend the system to address unique business needs.

Business Process Analysis:

Conduct thorough analysis of marketing business processes and identify areas for improvement and optimization.

Work closely with business stakeholders to gather and document functional requirements.

Requirements Gathering:

Engage with clients to understand their marketing goals and objectives.

Elicit and document detailed functional and technical requirements for CRM marketing processes.

CRM Configuration:

Configure and customize CRM Marketing modules based on business

requirements.

Implement and manage marketing automation lead management and campaign management functionalities.

Integration:

Collaborate with technical teams to design and implement integrations between CRM Marketing and other systems.

Ensure seamless data flow and synchronization between CRM and marketing tools.

Training and Documentation:

Conduct training sessions for endusers on the use of CRM Marketing features.

Create and maintain detailed documentation for configurations customizations and processes.

Testing and Quality Assurance:

Develop and execute test plans to ensure the functionality usability and performance of CRM Marketing modules.

Collaborate with testing teams to validate integrations and data migrations

Client Support:

Provide ongoing support to clients addressing inquiries issues and enhancement requests related to CRM Marketing.

Work closely with the support team to resolve incidents and ensure client satisfaction.

Qualifications:

Bachelor s degree in Business Information Technology or related field.

Proven experience as a functional consultant with a focus on CRM Marketing.

Indepth knowledge of CRM Marketing modules and capabilities.

Strong understanding of marketing processes lead management and campaign management.

Experience in configuring and customizing CRM to meet business requirements.

Familiarity with marketing automation tools and integration concepts.

Excellent communication and interpersonal skills.

Ability to work collaboratively in a team environment.

Relevant certifications in CRM will be a plus.

crm,functional consulting,communication

Job tags

Salary