Learning Services Specialist
Location
Secunderabad | India
Job description
- In this role as part of Learning & Talent team, you would manage and administer U4G programs, both in the GxP & non GxP areas and partner with businesses to design effective learning solutions
- You will work with stakeholders to identify learning needs, design strategies and stay up-to-date with trends to continuously improve program offerings and drive training compliance
- You will work on providing learner support via SNOW tickets and ensure they are closed within the defined SLA
Your responsibilities include but not limited to:
- Coordinate learning programs and curricula, understand and document processes and effectively use Learning Management Systems and related tools. For web-based learning, manage the setup, testing, deployment and updates of curricula across the global enterprise environment.
- Drive strong customer-centric approach, successful execution of all key learning processes, adherence to agreed timelines, and quality as per customer requirements for all individual portfolios/programs
- Manage communications with business/HR partners, participants, managers and facilitators throughout the process, including use of internal social media.
- Monitor and report on registration and completion status and take appropriate action. Respond to queries and manage issues relating to the learning programs and Learning Management Systems.
- Work efficiently with Stakeholders globally and collaborate with internal teams.
- Ensure that all processes are executed in compliance with internal values, behaviors, policies and standards.
What you'll bring to the role:
Graduate/Postgraduate in Pharmacy/Life Sciences / Engineering / Arts / MBA / HR or equivalent from reputed institute
Minimum 1year of desirable experience in QA/QMS/Learning Management Systems and operating in a matrix organization.
Excellent English written and spoken
Excellent interpersonal and communication skills, customer service orientation
MS Office (PowerPoint, Excel), collaboration tools and internal social media
Desired requirements: Experience in working in cross functional and cross cultural teams
Experience in working in Learning Management Systems, ticketing tool
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