Channel Service Manager - Trucks & Buses

Location

Kolkatta | India

Job description

This position will drive customer satisfaction, aftersales business & product performance management through effective Dealer Management.

Span of Control

• Direct reportees: 0
• Indirect reportees: 0
  

Education

• B.E. /B. Tech from a top tier institute
• 60% throughout academics (10th, 12th, B.E./B. Tech) is mandatory

Experience

• 2-5 years of work experience preferably in After Sales /Customer Services, in automotive OEM

Business Understanding

• Comprehensive understanding of workshop business
• Good verbal and written communication
• Data analysis & interpretation skill
• Technical Knowledge
• Dealer management capability
• Relationship building skill/ customer handling
• Comprehensive view of Aftermarket soft products offerings
• People Management
  

Area of Responsibility

• Ensure adherence all policies and processes as stated by VECV at dealership
• Workshop business development - Profitable workshop and ensure all revenue targets
• Soft product business development - Includes Service Agreement, Insurance, Extended warranty, telematics etc.
• Comprehensive service planning and execution for current and future requirement - Number of bays, shifts, manpower, additional network, onsite services etc.
• Competence enhancement at all levels of the dealership (Service Agreement/ Technician / WFI / PM / WI / WM etc.)
• Product establishment / Customer value establishment in the territory
• Trouble shooting / Technical guidance to the workshop team
• Relationship management and connect with local Key opinion leaders
• Custodian of all Customer Satisfaction related parameters
• Facilitate dealers on Parts planning, execution, O/S management etc.

Job tags

Salary