Technical Support Manager
Location
Secunderabad | India
Job description
About Avidbots:
At Avidbots, we believe in solving real world problems with autonomous cleaning robotic solutions to unlock humanity's potential. Neo is our current ground-breaking autonomous floor scrubbing robot that enhances facility cleanliness around the world empowering reallocation of human capital to higher priority focuses… and we're just getting started!
Headquartered in Kitchener, ON, Canada, we are an employee-focused organization that has been certified a Great Place to Work® consecutively for the last 4 years and one of Deloitte's Fast 500 (2021).
Now is your opportunity to join a fast-growing technology company built on teamwork, innovation, and boundless ambition!
Check Neo out!
About the Role:
We are currently seeking a dynamic and strategic individual to join our team as the Technical Support Manager at Avidbots.
How You Will Make a Difference:
- Manage customer support, RM & CPG teams to ensure exceptional service delivery, customer satisfaction, and issue resolution.
- Lead and manage a high-performing team, providing guidance, coaching, and support to achieve individual and collective success.
- Manage and support engineering teams, ensuring the successful development and deployment of innovative solutions.
- Develop, implement and present comprehensive metrics to achieve maximum efficiency and repeatable customer satisfaction fleet wide.
- Collaborate with global teams to ensure alignment of country-specific initiatives with overall company goals.
- Lead and oversee all aspects of our operations in India while driving growth, fostering key relationships, and ensuring the successful execution of our business objectives.
- Build and maintain strong relationships with key stakeholders, including clients, partners, and regulatory bodies.
- Oversee financial performance, budgeting, and resource allocation to optimize operational efficiency.
- Work with third party consulting groups to ensure all regulatory requirements are completed
Key Skills and Qualifications:
- 5+ years of experience in a leadership role, preferably as a manager or in a similar capacity.
- Proven track record of successfully managing and growing business operations, ideally within a Customer Support or Call Centre environment.
- Experience in managing customer support and engineering teams.
- Strong strategic thinking and problem-solving abilities.
- Excellent interpersonal and communication skills, with the ability to influence and negotiate effectively.
- Ability to navigate and thrive in a dynamic and fast-paced environment.
- Demonstrated understanding of local market dynamics, regulations, and business practices.
Nice to Have:
- Advanced degree in business, management, or a related field.
- Fluency in multiple languages relevant to the country's business environment.
- International business experience and cultural adaptability.
- Familiarity with CRM tools and data analytics.
- Previous experience managing North American-based entities.
If you are a results-driven leader with a passion for achieving business success, and you possess the skills and qualifications outlined above, we invite you to apply for this position at Avidbots. Join us in shaping the future of our business in this exciting role.
Avidbots is an equal opportunity employer committed to building a diverse workforce. As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. We are a diverse Canadian company founded by international students, and we are proud of the strengths our diversity brings. We hold our executives to the same standards as all of our employees, and we believe work should be a safe space for all. Avidbots has an absolutely zero tolerance policy for discrimination or hate against members of any race, religion or sexual orientation. We also offer a professional working environment and culture and believe that work / life balance is critical to ensure the happiness/well-being of our people.
Upon request, Avidbots will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.
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