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Location

Kochi | India

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Job description

To process and handle ocean im-and export shipments for our customers, ensuring the highest quality standards and providing service solutions meeting or exceeding our customer s requirements and company policies and procedures to ensure compliance with laws, regulations and best practices.

• Identify the existence and cause of problems and solutions to correct them.
• Utilize reports to quantify and prioritize workload.
• Manage communication with export related authorities, customers and suppliers in all relevant countries as necessary to ensure efficient, positive and lawful relations, support and activities.
• Work with other departments in order to establish and maintain effective and relevant export activities and support in relation to the organizations operating functions.
• Initiates, promotes, supports and implements change in order to increase organizational effectiveness.
• Make sound decisions based on analysis, experience and good judgment.
• Ensure staff has the training and resources necessary to perform their jobs.
• Negotiate with local carriers on spot pricing; issue rate quotes.
• Responsible for TSA compliance and maintenance for the branch.
• Provides quotes for internal and external clients.
• Takes part in outside sales activities with sales or management staff.
• Maintains current records on all truckers locally ; i.e. insurance certs, current tariff.
• Coordinate work activities between office staff and 3rd party warehouse.
• Delivery documents to both 3rd party warehouse and US Customs for Export department.
• Meet with SSL, ocean carriers, warehouse agents, and Truckers to review service needs.
• Handle all shipments with compliance needs.
• Maintain local pricing recorders from all carriers.
• Audit Export files for compliance and Business process.
• Audit Export files for profitability.
• Handle processing of all dangerous goods shipment for Air Export.
• Take department concerns to upper levels of management as needed.
• Keep track of service faults by 3rd party warehouse.
• Other duties as requested
• Receive and track customer bookings/orders. Send shipping instructions overseas according to customer instructions or established SOP s.
• Notify customer of arrival and charges. This must apply to any delay notices and Customs/Exam holds. Applicable charges for any holds must also be advised to the necessary party concerned immediately after we receive our notification.
• Follow the guidelines specified by the company s business process team.
• Process Customs Entries, i.e. classify invoice, file RLF entries, and enter electronic invoices.
• Own the process for FDA related entries.
• Review and prepare documentation with accuracy on every detail and aspect, not limited to but including Customs classification, I.T. number, commercial invoices, details, etc.
• Transmit information to ABI, verify results and make corrections if necessary, monitoring the release of customs and also any OGA as may apply (USDA, FCC, DOT etc.).
• Check Customs release details and ensure any discrepancies are handled properly.
• Transmit payment of Customs duties as needed.
• Manage exceptions with involved parties and customer.
• Ensure that file contains all necessary document copies in proper sequence.
• Coordination of entry and break bulk shipments.
• Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations.
• Answer all customer requests in accordance with our company standards and guidelines.
• Monitor closely any shipments moving on an I.T. and provide release, payment and delivery instructions within the allotted free time.
• Collect any COD monies owed before arranging delivery to the customer.
• Handle and manage all customer contact at file level regarding exceptions.
• Ensure highest level of data quality by processing the shipment accurately.
• Provide accurate job costing forecast - Ensure all payables, receivables and accruals are set and properly managed per company rules and guidelines.
• Work with vendors and overseas offices to dispute any incorrect payables at the earliest opportunity to maintain accurate accounting.
• Bill/Invoice each file to the respective customers paying close attention to payment terms for the responsible party.
• Assure that Original Bill of Lading requirements are met in a timely manner.
• Dispatch freight for delivery, maintaining communication with trucker throughout delivery.
• Confirm POD for each shipment and updating our system with POD information.
• Update Track and Trace proprietary applications.
• Assist Sales, Department Manager and Colleagues in compiling quotes by providing rates, tariffs, etc.
• Assure that file contains all necessary documents as set by company standards and filed promptly in appropriate location.
• Other duties as requested.

QUALIFICATIONS:

• Excellent organizational and time management skills
• Excellent written and verbal skills
• Strong computer skills including Microsoft Office suite
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Strong knowledge of regulatory compliance with export rules and regulations
• Able to perform the essential duties of this position without posing a direct threat to the health or safety of self or others
• Able to interact positively and effectively with co-workers, subordinates and supervisors

EDUCATION AND EXPERIENCE:

• Minimum 2 years operational experience
• Knowledge of procedures for international and domestic freight, trucking and warehouse services.
• TSA compliant.
• Dangerous Goods awareness.

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Job tags

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Salary