Sartorius
Location
Bangalore | India
Job description
Main Responsibilities & Tasks:
Manage an effective service and / or technician team ensuring that service levels are met for customer visits
Provide service and customer support through the technicians and manage escalations
Develop the service sales business with existing and new customers, focusing on securing new service contracts
Recruit, train and manage technicians as well as third part service partners
Manage cost and revenue budgets against annual targets
Diagnose errors or technical problems and determine proper solutions to key customers
Produce timely and detailed reports on service and revenue performances
Take care of workshop service deliveries including maintenance, repair and calibration
Ensure accordance with internal processes and local health and safety regulations
Track and manage supply, stock and quality of spare parts and organize close communication with external suppliers
Liaise with all relevant stakeholders and other relevant departments if needed, e.g. Administration, technical support, quality etc.
Be responsible for analyzing for product and service quality issues and communicate with technical and quality teams
Qualification & Skills:
Academic degree in engineering (mechanical, electrical or similar)
Minimum 5 years of work experience in service and at least 2 years in a team lead role
Good communication skills
Leadership skills
Organized and able to prioritize tasks effectively
High customer-orientation
Proven software skills, e.g. Microsoft Office
Knowledge on ISO 17025 / USP / OIML related to lab equipments
Fluent in English
Job tags
Salary
