Associate - Product and Platform Support Give Grants - Delhi

Location

Delhi | India

Job description

About Give Grants

Give Grants enable large Indian corporations to deliver maximum social impact. Amplified by technology and anchored in impact we support the entire grant making lifecycle. Together with our network of 3000 trusted nonprofits we serve 100 partners to make their CSR giving journey convenient compliant and the most impactful it can be.

Over the last 20 years Give has partnered with hundreds of companies from large ones like ICICI HDFC TCS Google Microsoft Amex KPMG Coca Cola to newage startups like Flipkart Ola Myntra and others to drive corporate philanthropic giving in India. Through the India Covid Response Fund (ICRF) we partnered with various institutions globally to deploy INR 800 crore of institutional grants (CSR foundations & employee giving). In Oct 2022 Give acquired the CSR business from Goodera and combined with its own institutional giving practice to launch Give Grants with a sharp focus on making CSR giving better in India.

Give Grants is now an endtoend giving partner with offerings that include:

• a SaaS platform for CSR monitoring & evaluation and compliance
  
• a wide range of CSR services including partner identification diligence monitoring & evaluation impact reporting compliance and impact assessment
  
• CSR focused collectives
  

About the role

We are looking for an Associate Support to join our Partner & Platform Success Practice (PPSP) team & to help us grow our business & technology team. PPSP is part of Centre Of Excellence (Delivery Team) & is responsible for providing support related to any issues related to Give s product offerings.

Location Delhi

Responsibilities and outcomes

Responsibilities

Collaborate with implementing partners : Own all partner connect communication and data requests. Liaise with NGO s to monitor quality of data uploads sanctity in data collation and updating data.

Drive Adoption through training : Interface with the implementing partners to train them on product features and functionality for GMS & MEI to ensure Product Adoption

Own technical support for product: Guide the implementing partner through Give modules for troubleshooting Dashboard Testing & debugging for new projects and bugs.

• Training of Stakeholders and sharing post training documents
  
• Raise product tickets post diagnosis and follow ups
  
• Task creation and user mapping changes for existing implementations.
  
• Creating Support documents
  
• Oversee adherence to Give guidelines and efficient product/ dashboard delivery to the client
  
• Innovate and configure Dashboard layouts and Platform deployment.
  
• Identify Metrics Design Build & develop dashboards and performance metrics support.
  
• Prepare design for the workflow and prepare SQL fragments and store procedures and perform integrated and functionality tests on the implementation processes.
  

Other deliverables: Leverage and follow standardized templates for creating client reports deliverables repository updates etc. & data followups.

Requirements:

• 26 Years of experience in a similar role.
  
• Bachelor s degree. BE / B. Tech with CSE is a plus.
  
• SQL programming is mandatory.
  
• Understanding & writing experience of querying languages: SQL
  
• Understanding of application or system issue handling process of how the systems workresponding to Tickets and handling technical issues.
  
• Problem solving and troubleshooting on issues faced by the client.
  
• Knowledge understanding and appreciation of the development sector NGO space. Domain skills are an advantage.
  
• Monitoring & evaluation skills for assessing data quality
  
• Basic Excel VLOOKUP pivots and similar data analysis functions Word and PowerPoint skills.
  
• Communication skills: User issue resolution and support on google meet call & through email. Collaboration and persuasion with implementing partners for data updating. Communication skills for training and influencing adoption.
  
• Analytical Thinking to evaluate project data and prepare reports.
  
• Understanding of Data visualization Dashboard & Data analysis.
  
• Thorough knowledge of all Give modules (training will be provided).
  

Benefits:

• Work with a performanceoriented team driven by ownership open to experiments and passionate about creating impact.
  
• Young and Vibrant team that is passionate about doing Good
  

Job tags

Salary