Societe Generale
Location
Chennai | India
Job description
Managing the users accesses on the applications in the scope (SNAP, OTAWA, AMS, ROCS, Cristal, Alis and SWING/STARS),etc
Managing the RMA of all the SG entities (SWIFT interbank connections)
Managing the SG internal directories
Respecting the service legal agreement defined with our internal partners.
Managing Relationship Authorizations for the entire scope (Except VIP)
Managing SG internal directories ( FICLI )
Prompt in acknowleding & treating all the queries/requests from customer by resolving if in scope of CLT, else to escalate to TECH and keep the customer informed. Ensure to perform timely follow-up till closure
In this context, the Customer Service Assistant is in charge of :
Maintaining a positive, empathetic and professional attitude toward customers at all times
Handling, acknowledging and resolving the access management requests for Asia perimeter recevied by emails
Responding promptly to customer inquiries within the SLA and the instructions
Follow-up of requests
Work in cooperation with other supports team if necessary
Keep the customer informed about the requests progress
Reporting any discrepancies to the management if necessary
Manage permanance request from onshore and highlight well ahead in case of any concerns/alerts
Ensure all GFL ( SG & SGGSC ) management request are addressed with best quality & timely manner
Profile required
Prior experience in email management preferred
Experience in client servicing
Prior experience is User Management is an added advantage
Domain knowledge is a must
Candidate with French speaking/writing ability preferred
Job tags
Salary
