Madhu Instruments Pvt. Ltd
Location
Delhi | India
Job description
Managing end to end sales backend activities : Booking of order, dispatch of products and collection of payment
- Coordinate pre-sales and after-sales activities between customers and sales team - Be involved in tele-sales related activities for repeat sales, processing sales orders received from the customers and other routine activities - Answers phone calls from customers and deals with problems as they arise - Follows up with customers to make sure that they are satisfied with the product(s)- Updates all contact information for clients - Follow up for the payments as per the payment escalation matrix - Primary response point of contact for all sales related communications including calls, messages, emails from customer - Respond to Online enquiries through Indiamart and company's website - Manage queries and escalation of queries to sales manager for 2nd level support on handled processes & tasks - Report the status of the queries and advise the sales team on opportunities in pipeline - Identify and fill online government tenders - Prepare dashboards, data analytics and presentations for Senior executives' discussions - Review Sales Order Forms and send it to dispatch department. - Send dispatch docket details to client and handle all related queries. - Follow up with client for timely receipt of order in good condition. - Ensure all Orders are approved within pricing and discount policies - Co-ordinate with finance and plant for timely dispatch of material for existing customers. - Take order follow-ups with the production team - Does sales order- tracking delivery and maintain MIS for department - Update customers on the status of orders - Should be able to do handle dispatches from plant to customer single-handed led. - Coordinate with finished goods store/dispatch department for timely dispatch of orders to the client. - Maintains supplies by checking stock to determine inventory levels. - Support the sales staff, when they are in field by providing data, documents, etc per their request Interested candidates can send their updated resume or can call 8130384348Job tags
Salary
