Location
Ernakulam | India
Job description
Job Description
MAIN DUTIES AND RESPONSIBILITIES:
- To be totally familiar with hotel products, rates, and promotions at all times. Maintain up to date understanding of company products and rates and involvement in cross selling of these when required
- Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes
- Provide ongoing market intelligence by monitoring business sources and segments
- Represent hotel at trade fairs, functions and other related events as directed.
- Ensure that sales blitzes in the local city or outstation for the geographic area of responsibility are conducted timely and efficiently.
- Participate in hotel activities including promotions, sales blitzes, entertainment and other operational areas as directed.
- Penetrate and saturate prospective and existing customer organizations for effective multi department selling.
- Service needs of customers by attending to all requests promptly within 24 hours.
- Assist the DOSM in pursuing new market segments to secure sales and prepare proposals for consideration
- Develop strong, secure and productive business relations with all companies within portfolio under the geographic / market segment allocated.
- Develop strong, secure and productive business relations with all companies within portfolio under the geographic / market segment allocated.
- Positive communication of the hotel image to existing and potential customer at all times.
- Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.
- Handle guest and employee inquiries in a courteous and efficient manner.
- Maximize occupancy and average rate of hotel through creative and selective selling.
- Accurately report the month-end, year-to-date room night and revenue accounts to the DOSM, for revenue increasing opportunities and possible action plans.
- Report on trends in the industry and local markets.
- Budget, plan, and execute cost-effective and productive sales trips at least 45 days prior to your trip.
- Maintain a calendar allowing you to meet all established deadlines and planned sales trips. Regular deadlines include (but are not limited to) the monthly forecast and expect-to-turn reports.
- Maintain accurate information on all new and on-going leads and accounts, including solicitation efforts.
- Plan and execute cost-effective and productive sales trips into your assigned territory, to improve and increase our penetration of that market.
- Contact and entertain clients during their site visits and through invitations to contacts within his/her respective segment.
- Ensures that all incoming correspondence (inquiries, requests, offers, confirmations, etc.) are attended to and replied in due time.
- Prepares and transmits the Call Reports on a weekly basis to the DOS.
- Establishes a Monthly Report which includes the summary of the past activities, prospection and trends, and analyses competitor’s sales and promotion efforts, forecast for all sales activities & production/conversion figures. Attends once a month hotel’s Sales/Rooms Division and Credit meeting.
- Targets to achieve key figures from key accounts / key markets through preparation and execution of proper action plan for his/her field of responsibility.
- Establishes and signs contracts considering the official Rate Policy in co-ordination with the DOSM.
- Conducts rate market surveys to advise management of actual market trends.
- Special deals (out of guidelines and rate policy) must in any case be discussed, co-ordinated and approved prior to offer with the hotel’s management.
- Thoroughly familiarizes oneself with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.
- He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility..Other duties as assigned.
- Assist in Task Force Teams for new openings.
- Carry out any other reasonable task (which may not be stated here) as requested.
Qualifications
- Bachelors Degree in Marketing, Business Administration and other related fields.
- 2-3 years working experience in Hospitality Industry.
- Sound knowledge of digital and traditional marketing strategies and operations
- Problem solving, communication skills as to relating with clients and colleagues
Job tags
Salary
