Tech Mahindra
Location
Noida | India
Job description
Job Description ● This position is for Communication Training Team ● Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness ● Provide Feedback and suggestions for improvement ● Publish Dashboards at defined intervals ● Data Analysis – Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause Analysis for process deviations) ● Publish compliance dashboards as per plan ● Flexibility and Availability for any ad-hoc business requirement ● Ensure Confidentiality, Availability and Integrity of Data ● Provide Feedback and suggestions for improvement ● GAP Analysis & Controls ● Continuous Focus and Drive to meet and exceed department SLAs ● Conduct New Hire training and Refresher training based on TNA ● Conduct interviews
Preferred Competencies ● Ability to train on sounds (IPA), grammar and soft skills ● Excellent verbal and written communication skills ● Should have good knowledge of audit and evaluation function ● Should have good understanding capabilities to improve customer experience ● Ready to work in Shift timing as per process requirement ● Knowledge of usage of MS Office ● Must be fluent in English languageJob tags
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