Location
Gurgaon | India
Job description
We're a team of innovators, strategists, and problem-solvers dedicated to helping our clients connect human answers to business questions. With a culture that values collaboration, creativity, and personal growth, we're looking for a Project Coordinator ready to join us in making a real impact. We are SAGO. Passionate and inspired thinkers, who celebrate our wins. Vibrant Leaders who empower our colleagues and innovate the Market Research industry. Curious learners , constantly finding new ways to transform. Bold thinkers and doers who don’t do status-quo. Authentic team members who show up to work every day being ourselves, never afraid of new ideas or opinions, because we believe they matter.
As a global leader in market research and data solutions, Sago is committed to connecting human answers to business questions. The world is transforming, and Sago is continuously reaching new heights, redefining our solutions beyond our clients’ wildest expectations, and making it smarter, faster, and easier to gain insights that matter. We have done it for over 55 years with the brightest minds, and we are looking for more trailblazers who will help us pave new paths that connect our clients with audiences around the world.
Job Responsibilities
- Assists PMs in their administrative duties
- Is the bridge between the PM and the Phone room to launch recruitment and prepare the updates for the client
- Prepares the paperwork and prints materials as needed
- Calls/reschedules respondents for projects, tech-checks, etc.
- Prepares Internal recruitment grid (incl. Client grid) + additional columns for internal records (bank info, past par.)
- Sets-up the projects in in-house softwares (PM TOOL+SAMS) (set-up, Homeworks, NDA)
- Creates Folder on network with project’s materials as needed
- Pulls sample in SAMS / address research, etc.
- Checks the Past Participation (6 months) on preparation of Call-ins to remove all "bad" profiles.
- Is in charge of Clients' list preparation: list matching and loading into the call list.
- Tests Programmed screeners for CS/OSS before launch
- May send e-blast to right sample size for ongoing projects
- Prepares the 2x or 3x a week recruitment grid for PM to send to client on progress of recruitment
- Uploads profiles for outside/external recruiters on SAMS or PM Tool (as Mass update)
- Verifies and answers emails from respondents/providers (checks, new address, cancelling letter, unpaid provider invoice, etc.)
- Confirms / reschedules respondents as needed
- Tracks participation on Blogs / online forums followed by phone calls when needed
- Does walk-ins for digital studies if Onboarding service sold to client
- Translates verbatims on Self Completion Forms (SCF)
- May purchase products for projects
- May call back late comers on a project (e.g., Traditional quantitative study)
- Helps in Admin tasks like get respondent's bank info, prepare contracts for Temp vendors, clean projects on SAMS, etc.
Requirements
- Well versed and fluency in speaking French language
- Strong Client Service Orientation and Customer service driven
- Professionalism - each time we speak/ liaise with someone (client/ respondent/ supplier etc) we are representing not only Sago UK, but Sago as a whole
- Time management - tasks can often be time sensitive within the role, so the ability to manage yourself and your time, to ensure the wider team are aware of when/ how long something might take, and to alert the team (and your line manager) if you have too much on, so we are able to efficiently distribute
- Being a team player, ready to jump right into the position and hit the ground running
- Problem solving
Job tags
Salary
