T&N Business Services
Location
Noida | India
Job description
Designation - Manager Location - Noida Experience Required - 5 to 8 Years Qualifications - MBA Full Time Budget - 10 LPA (8 LPA Fixed + 2 LPA Variable Pay)
Skills Required: NPS(Net Promoter Score) , Order Management , Account Management Job Description:- Amazon and brand.com Customer Experience Management 1) Setting up NPS (Net Promoter score) for the website & improving the same. 2) Setting up Live assistant, Q&A, ratings improvement on Amazon 3) Owning the customer experience to charter for brand.com and marketplaces Products manager and funnel management 1) Collaborate with cross- functional teams, leveraging technology, user experience, and data analytics to optimize product performance. 2) Daily / Weekly and Monthly business funnel reports. Monitoring of the order management Ensure TAT maintenance. a) Order Processing b) Dispatch c) Delivery by collaborating with team Monitoring the customer complaint. Ensure the resolution of complaints by involving other stakeholders. Interested candidates can drop their cv at [email protected] or directly call us at +91 9068693968Job tags
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