Infosys Limited
Location
Bangalore | India
Job description
To undertake the maintenance and management of Windows EUC estate, both physical and virtual
To develop, test, and deploy the Microsoft Windows Operating System to EUC estate.
To support the development and implementation of new and updated EUC technologies
Relevant experience of delivering enterprise-level end user computing infrastructure components using Microsoft Windows 7 and 10 in a structured environment
Experience in a production environment of operating system delivery using Windows 10, including complex image creation/maintenance, deployment, and management.
Develop, test, and enable the deployment of comprehensive, secure, maintainable Microsoft Windows Operating System images to EUC devices.
Manage user profiles to ensure they are reliable, flexible, and fit for purpose.
Ensure users obtain a consistent experience across all EUC devices, including physical desktops/laptops, mobile devices, and virtual/remote desktop services.
Create and maintain documented designs, procedures, and packages for inclusion in the IT Services knowledgebase and other relevant information repositories.
Install, configure, and maintain EUC infrastructure components: a. Determine configuration and drivers for new hardware or modifications to existing configurations.
Plan, test, recommend, and implement EUC hardware and software.
Establish user profiles, Active Directory configurations, user environments, directories, and security for EUC.
Provide EUC documentation and training to IT Support teams and guidance to users.
Management and maintenance of deployment and management tools, and remote access services
Ensure the security of the EUC environment.
Serve as technical support in resolving EUC problems and changes.
Document EUC problems and resolutions for future reference.
Test and document all configuration changes, enhancements, and upgrades to EUC systems.
Liaise with IT Services teams to provide 3rd line technical support of all EUC related systems.
Contribute to the identification of opportunities for service improvement.
Provide swift resolution of infrastructure and application related problems, liaising with other teams from ITS and/or external suppliers as required.
Provide root cause analysis for EUC problems when required.,
Job tags
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