Thence: The Product Success Company
Location
Bangalore | India
Job description
Product Consultant (Customer Success Team)
Role Overview We are seeking a dynamic Product Consultant/Manager to join our Customer Success team. This individual will play a key role in creating exceptional product solutions, including developing business cases and Proof-of-Concepts for potential clients, showcasing our value proposition effectively. Responsibilities include steering strategy, shaping roadmaps, and contributing to the identification of solutions that align with client pitches. Responsibilities: Collaborate with clients and internal stakeholders to formulate business strategies, goals and assess impact. Work closely with product designers and data specialists to deliver compelling Proof-of-Concepts, showcasing winning solutions that enhance the Leads to Win ratio. Proficiency in crafting a compelling narrative for the proposed solution, articulating the core value proposition and impact grounded in data to create a persuasive pitch. Conduct comprehensive requirement gathering sessions with prospects and document specifications in the form of Product Requirement Documents. Collaborate with delivery teams to determine optimized effort estimates, ensuring proposed approaches and solutions are purpose-fit, meet client needs, and are operationally sustainable. Generate Intellectual Capital, including frameworks, methodologies, product analyses and industry reports. Establish best practices for the Product Management team to enhance pitch efficiency and quality. Provide key insights to top leadership for continuous improvement of the role and the function. Manage multiple pitches and tasks concurrently, achieving rapid turnaround times while maintaining accountability. Develop positioning and messaging strategies to attract and convert prospects and leads. Collaborate with internal teams (UI/UX, Engineering, Analytics, Consulting, and Research) to explore and propose new, relevant product ideas for Proof of Value (POV) and Proof of Concepts (POC), taking end-to-end ownership of this process to enhance the sales funnel. Skills Required Critical thinking: Strong analytical and problem-solving skills Data Oriented: Using qualitative and quantitative insights to propel decisions Entrepreneurial: Self Starter and taking things to full closure Versatility: manage multiple threads effortlessly Proactive: Ability to take initiative offer suggestions and resolutions Great communication skills: Excellent verbal and written communication skills Subject Matter Expert: the ability to articulate and clearly explain product and design decisions Qualifications: The perfect candidate should be a motivating and self-assured team collaborator possessing: Bachelors or Masters Degree in Management Over 4 years of experience in Product Management or Product Marketing Management, demonstrating a successful history of client acquisition and retention. In-depth comprehension of product dynamics and customer experience, gained from working in a product-focused firm and/or navigating complex domains. Previous experience in articulating metrics and KPIs to assess product performance, utilizing data-related tools to comprehend the existing client/product landscape and construct a coherent narrative.Job tags
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