Location
Pune | India
Job description
The O365 Administrators role is to manage Office 365 services,
applications, and tools, including Intune, Exchange Online, Teams, Outlook,
OneDrive, SharePoint online to ensure high-availability and security for the
support business applications
This individual also takes part in the planning and implementing of
policies and procedures to ensure system provisioning, ongoing maintenance, and security are consistent with organization goals, industry best practices, and
regulatory requirements
You will work closely with the IT team, non-IT departments, and
project stakeholders to ensure the Office365 environment is optimized for
performance, reliability, security, and user satisfaction
Demonstrates advanced analytical, seasoned troubleshooting skills,
The O365 Administrator will be the main point of contact for
technical and support issues related to Office 365 administration
Resolve assigned cases/tickets, change requests, and acts as an
escalation point for support issues
Monitor and respond to issues or service requests reported to the
Service Desk and create and resolve problem tickets for service issues (in
ServiceNow)
The O365 Administrator will be the main point of contact for
technical and support issues related to Office 365 administration. Resolve
assigned cases/tickets, change requests, and acts as an escalation point for
support issues.
Monitor and respond to issues or service requests reported to the
Service Desk and create and resolve problem tickets for service issues (in
ServiceNow)
Pro-actively participate in escalated issue resolution for Office365
applications, tools, features, etc.
Must be a self-starter and can work independently as well as within a
tightly formed team
Aid in the development of long-term strategic goals for the
enterprise messaging and collaboration environment to include Exchange Online,
OneDrive, SharePoint, Teams and other Microsoft services.
Assist with the design and development of Office365 specific security
policies, standards, and procedures - e.g. auditing and monitoring, security
incident and event management, data protection, user and administrator account
management, and conditional access controls.
Provide advice and training to peers on various O365 applications and
technologies.
Write and support custom scripts (PowerShell) to remediate issues and
automate tasks as well as to support reporting, licensing, and troubleshooting
Office365 and on premises AD, Exchange, and SharePoint deployments.
Adhere to technical policies, standards, best practices, and
organizations Change Management procedures.
Ensure quality standards are met for engineered solutions and promote
continuous improvement across the entire Office365 platform.
Identify technology enhancements that would improve overall user
experience and feature offerings
Provide and maintain clear, concise, and customized documentation
that is appropriate for technical and non-technical audiences.
Work on assigned projects and complete within timetable established
by leadership
Pro-actively identify and successfully troubleshoot technical issues
in a timely manner, provide leadership updates on problem resolution, and
provide progress report to customers and management on a regular basis.
Job tags
Salary
