Location
Mumbai | India
Job description
Company Overview:
TruAD is a leading company in the IT Services and IT Consulting industry. We specialize in providing comprehensive solutions to our clients leveraging our expertise and innovative technologies.
Role and Responsibilities:
- Create and maintain strong connections with existing and potential clients to represent TruAD effectively.
- Execute planned client engagement activities and follow up diligently.
- Provide regular client servicing and utilize internal systems to manage relationships efficiently.
- Develop and execute retention campaigns to ensure client loyalty.
- Identify and gauge client issues ensuring prompt attention and resolution by involving the relevant teams.
- Collaborate with the marketing and sales team to develop innovative campaigns and strategies to promote TruAD effectively.
- Stay updated on the competitive and market space to meet client requirements effectively.
- Oversee client interactions and collaborate with key team members to enhance the overall client experience at TruAD.
- Share industry best practices and relevant information with the team for continuous improvement.
- Identify potential clients drive business and offer customized solutions to meet their specific needs.
- Leverage TruADs past experiences and success stories to generate interest and boost deals.
- Provide regular MIS updates on client activities and performance benchmarking against industry standards and competitors to identify areas for improvement.
- Monitor and evaluate customer research market conditions and competitor data to keep TruAD at the forefront of developments in digital marketing.
Candidate Qualifications:
Experience: 57 years in Client Servicing/CRM roles with a Marketing Company or Advertising Agency.
Required Skills:
- Client Servicing skills management and problem solution
- Indepth knowledge of advertising sales strategies and trends
- Strong negotiation and contract management skills
- Datadriven and strategic problemsolving approach with attention to detail
client servicing,client engagement,problem solution,advertising sales,strong negotiation,crm
Job tags
Salary
