S&P Global
Location
Secunderabad | India
Job description
About The Role
Grade Level (for internal use): 09 Shift Timings: 24*7 (Rotational Shifts) The Role: Engineer II, PAS Tech Ops, Level 2 support technician in a high quality 24 X 7 technical system/application support Team. Providing support to Commodity Insights applications that are utilized by both an internal & external Global customer base. You will provide an exceptional level of support to complex applications involving operating systems, sub system and software components while working within the limits of established policies and ITIL framework. The Team: You will be working within the Operations team within Commodity Insights in either Hyderabad or Gurgaon. What's in it for you: Working in a global application support team supporting users based in three time zones and across 26 offices. Exposure to application support, operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations Responsibilities An active member of the Level 2 Application and Infrastructure Support team following the guidelines of established policies and ITIL framework. Responding to escalation from Tier 1 teams within specified timing in order to restore service Diagnose and troubleshoot technical issues using resources that include personal technical ability, run book, solution database, diagnostics flow charts and senior members. Provide in depth application support via assorted media including telephone and online collaboration and chat tools. Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems Understand and maintain application monitoring and performance tuning tools to identify anomalies quickly. Follow appropriate departmental and company procedures and policies (i.e., change control, security and auditing, release, configuration, problem and incident management). Provide input to administering and maintaining all production and internal environments Provide input to change control implementations, backup and roll-back plans Act as a technical resource for internal and external projects Utilize and contribute to robust procedures and processes within the TechOps team Responding to logged service requests, account administration, software installations and general application and server administration. Maintain good working relationships with internal departments as well as 3rd party vendors. Fast learner and someone who's exploring opportunity to learn new technologies. What We're Looking For 3+ years previous experience in troubleshooting & supporting applications running on Linux Windows server OS Previous Experience on Cloud Infrastructure. Exposure to CI/CD Experience with API fundamentals 3+ years previous experience in Automated Deployments 3+ + years previous experience MCSA and RHL Certification (Highly preferred)3+ years previous experience with OS/Server Patching. 3+ years previous experience with Application releases and Patching. 3+ years previous experience supporting Webservers Windows IIS -.Net Linux Apache, and WebLogic -Java Core / JMS Experience with supporting multi-tier infrastructures Superior understanding of the following Protocols, TCP/IP, SSL, JMS, FTP, Telnet, DNS, DHCP, VNC, RDP, NAT, SMTP Working knowledge networking components and troubleshooting tools (Load balancers, routers, Firewall, NAT, DMZ, AWS) Tools Putty, RDP, SSH, WinSCP, MySQL Query Browser, Oracle SQL Developer Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins) Excellent communication Skills. Basic Qualifications 3+ years' experience in a hands-on application support/ tech lead role Extensive problem solving and debugging skills Experience in providing services to agreed SLA's and OLA's Experienced in Problem and Incident Management supporting a large corporation Experience with working in an ITIL framework Excellent interpersonal and communication skills Flexible in working outside of core business hours at short notice About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit What's In It For You Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits IncludeJob tags
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