Senior Implementation Analyst

Location

Noida | India

Job description

About TELUS International:

TELUS International (NYSE : TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 70,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world's most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com

Lead Implementation Analyst ( Health & Welfare Implementation)

Job Description

The Candidate in this role will be responsible for performing Analysis, configuration, unit testing of different phases of client implementation life cycle on ongoing basis

Responsibilities

• Adherence to Process Model
• Work alongside with senior members or individually (as required) to assist in smooth integration/transition of processes
• Participation in client & requirement clarification calls
• Able to create and execute Unit Test Plans referring requirements documents.
• Executes/Reviews Code for accuracy/completeness and mapping to Requirement Artifacts
• Demonstrate Task level ownership (Work assigned to self and immediate subordinates)
• Timely communication to Lead and Onshore Counterpart
• Create & Maintain necessary project documents i.e. UTP
• Implement ideas of process improvements/automation
• Support process SLA's and adherence to defined workflow.
• Mentor other team members
• Ensures peer review effectiveness.

Knowledge and Skills:

• Sound knowledge of SDLC concepts.
• Thorough knowledge of Implementation life cycle.
• Holds Knowledge of Workflow/Defect Management tools.
• Fair understanding of the peer review process and RCA.
• Understand/ Analyze Client requirements, Convert them to Functional/Technical Requirement Documents.
• Owns sound and clear understanding of unit testing, test case creation and execution
• Working knowledge of SQL using Oracle database and programming knowledge
• Hands on low to medium complex client configurations and ability to code as per the requirements
• Experience on MS Excel and MS Access
• Sound understanding of Health and Welfare Benefit Administration domain
• Sound knowledge of Open Enrollment and other related ongoing activities
• Should be updated with the recent updates in US H&B space – Preferable
• Effective business communication skills (oral and written)
• Minimum 3 to 5 years of relevant experience

Behavioral competencies:

• Team work
• Effective Communication
• Effective Time Management
• Supporting change
• Help Decision Making
• Developing Self

Education:

• BCA/MCA/Bachelors Degree in Computers (preferred)

*Open to work in Night shifts (5:30 PM to 2:30 PM)

How will this opportunity be a catalyst in your career graph

To stimulate your career growth, a vast array of in-house training programs which are listed below, but not limited to:-

• Trending technical skills
• Business domain & customer interaction
• Behavioral & effective communication
• Transparent work culture to lift your ideas & initiatives at enterprise level & investment to execute successfully.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

Job tags

Salary