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Location

India | India

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Job description

Job Description

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. 

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Dow Construction Chemicals has an exciting and challenging opportunity for a Customer Manager located in Mumbai, India .

The Customer Manager is responsible for revenue growth and customer experience for medium to large-sized customers in India Subcontinent covering India, Sri Lanka, Bangladesh and Nepal, including new business development, sales tools and analytics utilization, product knowledge and relationship management. It requires a high degree of collaboration, communication and cooperation across multiple functions.

Beyond today's sales, a key objective is to explore opportunities across all market segments. This will require developing strong, in-depth relationships with customers in the construction chemicals industry. It will require a mentality to hunt for and convert opportunities. Strong teamwork will be required between the individual assuming this role and other functions contributing to our growth initiatives.This would include Marketing, Sales Service, Technical Service and Research & Development among others.

Responsibilities:

• Manages account portfolio and prepares and implements sales plans.
• Leads and coordinates customer relationships working to understand customer needs and identify potential new clients.
• Produces appropriate sales forecasts and is able to capitalize on/ compensate for market changes.
• Input information in CRM and SmartPrice providing the required documentation aligned to the Dow sales processes.
• Develops and executes sales and marketing plans delivering business goals of volume and value.
• Collects and utilizes market intelligence to shape sales/marketing plan.
• Leads and conducts negotiations and implements price changes and strategies.
• Collaborates with other functions and stakeholders to deliver CX results.

Qualifications:

• Minimum Chemical Bachelor's degree and/or Chemical industry experience is considered a plus but not mandatory.
• Industry experience in Construction Chemicals is preferred
• Fluency in English, strong written and verbal communication skills.
• Sales related experience desired – Other experiences will also be highly considered. Supply chain, Commercial excellence or Operations.
• Demonstrate high levels of motivation and deliver outstanding results.
• Remains focused despite challenging circumstances.

Preferred Skills:

• Strong interpersonal skills are critical to developing relationships with industry leaders and key influencers across the construction chemicals industry
• Strong negotiation skills
• Ability to identify and drive business opportunities to deliver business results
• Ability to work independently and be strategic in thinking in ambiguous situations

Additional notes:

• Willingness to travel extensively (50-60% of the time) .

Benefits – What Dow offers you 

We invest in you. 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.  You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals. 
• Become a Dow shareholder through various employee stock programs.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Global Paid Time Off (PTO) policies:
  • Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
  • ​Paid time off to care for family members who are sick or injured.  
  • Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 

Join our team, we can make a difference together. 

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment.  We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on

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