Location
Chennai | India
Job description
Job Description – APAC
Job Title:
Manager
Date:
Department:
Account Manager
Location:
Chennai
Business Line / Function:
BSO
Reports to:
(Direct) Grade:
(if applicable)
(Functional) Manager
Number of Direct Reports:
NA
Directorship / Registration:
Position Purpose
Facilitating transaction processing of instructions received from Client to ensure all settlement of trades in Global markets.
Providing round the clock service to cover client queries across ASIA, EMEA and US regions.
Reconciling client positions to match with the market positions.
Being a team player to achieve team co-ordination, adhere to BNP policies and follow the agreed timelines to avoid any breach in SLA.
Responsibilities Job summary Roles & Responsibilities
- Account Managers act as a client Single Point of Contact ('SPOC') and work with internal departments to ensure that client needs are understood and satisfied.
- Operating as the lead point of contact for any and all matters specific to your accounts in line with Legal & Compliance.
- Building and maintaining strong, long-lasting client relationships.
- Know your clients well by incorporating as a form of cheat sheet and ability to anticipate what your client needs.
- Document the client issues in the log file and provide action plan until the issue is resolved.
- Provide proactive client service by working closely across teams to ensure client issues and needs are communicated and resolved effectively and in a timely manner.
- Strive for improvement in existing/new processes. Recommendation & implement process improvements.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate issue/queries to client and internal team.
- Understand the various functions within the organization.
- Develop & identify areas of improvements to meet client satisfaction.
- Forecast and proactively take measure to make sure client transaction are settled on expected date without any internal team ambiguity.
- Identify opportunities of straight through processing on manual process activities relating to client transaction.
- Assisting with challenging client requests or issue escalations as needed.
- Communicating with clients to understand their needs and explain about the products.
- Resolving complaints and preventing additional issues by improving processes.
- Identify manual tasks which can be streamlined through automation.
Knowledge And Skills Required - Strong analytical skills, detail orientation, service commitment, solid organizational and interpersonal skills.
- Highly motivated, self-starter with the ability to work in pressurized environment
- Highly structured and methodical in execution
- Clear articulate and concise verbal and written communications
- Client Servicing skills with excellent communication and interpersonal skills
- Ability to multi-task and prioritize workloads, strong time management skills
- Results driven with a strong commitment to completing tasks within deadlines
- Ability to understand and resolve or escalate issues quickly
- Comfortable dealing with senior individuals and management across functions
- Strong knowledge of financial industry with good experience across asset classes
Technical & Behavioral Competencies Basic knowledge about capital markets and financial instruments.
Good understanding of Settlements, Corporate Actions, Income & Tax.
Creativity and innovations to identify the process improvements
Ability to adapt and handle the situation based scenarios
Specific Qualifications (if Required) Strong accounting and analytical skills
Proficient in MS-office applications and good knowledge on MS-Excel
Ability to work individually and as a team.
Skills Skills Referential Behavioural Skills : (Please select up to 4 skills)
Communication skills - oral & written
Ability to collaborate / Teamwork
Client focused
Adaptability
Transversal Skills : (Please select up to 5 skills)
Ability to understand, explain and support change
Analytical Ability
Ability to develop and adapt a process
Ability to anticipate business / strategic evolution
Ability to develop and leverage networks
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 5 years
Other/Specific Qualifications (if Required) Primary Location IN-TN-Chennai
Job Type Standard / Permanent
Job OPERATION PROCESSING
Education Level Bachelor Degree or equivalent ( = 3 years)
Experience Level At least 5 years
Schedule Full-time
Job tags
Salary
