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Location

Hyderabad | India

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Job description

Overview (Bank of America overview, BA Continuum India overview, Business Overview)

Bank of America is one of the world's largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. BA Continuum is a nonbank subsidiary of Bank of America, part of our Global Delivery Center of Expertise in the bank. Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for the individuals, businesses and institutional investors we serve worldwide. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.BA Continuum India Pvt. Ltd. supports business process, information technology and knowledge process across Consumer Banking, including Card and Home Loans, Legacy Asset Servicing, Global Banking and Markets, and Global Wealth and Investment Management lines of business at Bank of America.

Process Overview

Global Payment Investigation team is part of Global Payment Operations hub at BACI. Process deals with investigation of payment related queries raised by clients, internal departments, BOFA branches and External Banks and providing a resolution in a timely manner.

Job Description

Review incoming messages from external banks/clients and index them into GIN cases as per procedure

Investigate and identify root cause for an enquiry and take it to closure as per procedures

Contact external banks through SWIFT correspondence messages

Pass payments adjustments entries on client accounts, internal accounts & nostro accounts

Follow up with external banks for details and confirmation

Co-ordinate with teams onshore/offshore in day to day activities

Works meticulously as per defined procedures and highlight anomalies as per recent changes in the process

Thoroughly familiar with the Payment Concepts. i.e., MT 103/202/202Cov and other admin messages

Deliver with accuracy and timeliness

Responsibilities
The associate will report to an FLM and will be working as an IC
Associate will be responsible for resolving queries raised by clients, internal departments, BOFA branches and External Banks and providing a resolution in a timely manner
Deliver and manage individual targets and contribute towards process metrics
Understand, interpret process procedures and regulations

Job Title : Senior Team Member/Team Developer

Requirements

• Education - Graduation/ Post Graduation (except BE, BTECH)
• Experience Range – 2-5 years of relevant work experience (preferred payment investigations background)
• Mandatory skills - Decent communication skills & excellent typing speed

• Foundation skills :
  • Good Payments knowledge & Investigations experience
  • Payments Certification would be added advantage
  • Logical understanding of Payments flow

• Desired skills - 
  • Strong attention to detail and ability to work both independently as well as part of team
  • Willingness to learn and adapt to changes

Work Timings – Shift hours between 11:30 AM -11:30 PM (Window)

Job Location - Hyderabad

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Salary