Location
Mumbai | India
Job description
Company Description
Hola Media Group is a team of marketing experts focused on delivering customized strategies to help businesses grow and succeed online. We specialize in creating personalized solutions that drive results, from generating leads and sales to increasing website traffic. Our innovative approach and expertise help our clients stay ahead of the competition and achieve their marketing goals.
Role Description
This is a full-time Client Servicing Manager role with a hybrid work model based in Mumbai but with flexibility for some remote work. The Client Servicing Manager will be responsible for managing client relationships, ensuring customer satisfaction, and serving as the primary point of contact for clients. The role also involves managing client projects, ensuring timely delivery, and effective communication with the team.
This role is crucial for maintaining strong relationships with clients, ensuring their satisfaction, and contributing to the overall success of the business. Here are some key aspects of your role as a Client Servicing Manager:
- Client Relationship Management: Build and nurture strong relationships with existing clients. Understand their needs, preferences, and expectations to ensure a high level of client satisfaction.
- Communication: Maintain clear and open communication channels with clients. Keep them informed about relevant updates, new services, and any changes that may affect their partnership with Hola Media Group.
- Account Management: Oversee the day-to-day management of client accounts. Ensure that projects are delivered on time, within budget, and meet or exceed client expectations.
- Problem Resolution: Address any concerns or issues raised by clients promptly and effectively. Work collaboratively with internal teams to find solutions and ensure client satisfaction.
- Client Retention: Develop strategies to retain existing clients and maximize their lifetime value to the company. Identify opportunities for up-selling or cross-selling additional services.
- Client Feedback: Act as the voice of the client within the organization. Gather feedback on services and relay that information to relevant departments for continuous improvement.
- Collaboration with Sales: Work closely with the sales team to identify opportunities for growth within existing accounts. Provide insights into client needs and preferences to inform future business development efforts.
- Contract Renewals: Manage contract renewals and negotiations. Ensure that client agreements are renewed in a timely manner and align with the evolving needs of both parties.
- Reporting and Analysis: Provide regular reports on client performance, satisfaction, and account health. Use data and analytics to identify trends and opportunities for improvement.
- Team Collaboration: Collaborate with internal teams such as marketing, production, and finance to ensure a cohesive and unified approach to client servicing.
Remember, the key to success in client servicing is not just meeting expectations but exceeding them. Building trust, effective communication, and a proactive approach to problem-solving are essential in maintaining strong client relationships.
Qualifications
- Client Services and Client Relations skills
- Ability to maintain and improve customer satisfaction
- Excellent communication and problem-solving skills
- Customer service orientation to answer questions, resolve issues, and identify opportunities
- Time management and project management capabilities to meet client deadlines
- Leadership and team management abilities to guide and mentor a team
- Experience in marketing, advertising, or a related field
- Bachelor's degree in Business Administration, Marketing, or relevant field
Job tags
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