Location
Chennai | India
Job description
We are looking for a Customer Success Manager (Night Shift)
Job Location: Remote
Working Days & Hours : Tuesday to Sunday, 10PM to 8AM IST
Mentor Match is a seed funded, Chennai headquartered Edtech start-up, founded and run by a team with extensive experience in world-class academic services organisations that provides 1-on-1 online tutoring for Grades 1 to 12. Our aspiration is to provide the highest quality teachers, to fulfil every child's goals. Our Mission is simple. Recruit the best teachers from around the globe into our community and equip them with best-in-class resources so they can curate personalised learning experiences for each and every one of our students.
The ideal candidate will play a pivotal role in ensuring the success and satisfaction of our parents and students to foster a positive experience. You will be managing and supporting customer accounts, monitoring class quality, compliance and implementing strategies for student retention.
Are you Someone with:
- 1-2 years of experience in a client engagement role from an edtech platform.
- Proven experience in customer success, preferably within an educational context.
- Ideally, possess an understanding of the Teacher-Parent-Student mindset, contributing to innovative solutions for the holistic development of students.
- Analytical mindset with the ability to make data-driven decisions.
- Passion for education and a commitment to student success.
- Strong interpersonal and communication skills
- An Entrepreneurial spirit, hunger for knowledge and passion for creating value to the customer.
Responsibilities:
- Establish, develop, and nurture lasting relationships with customers.
- Act as the primary point of contact for customer concerns. Provide timely and effective support to parents.
- Work with various internal teams to ensure client satisfaction.
- Onboarding and Supporting Students.
- Develop and execute student retention strategies.
- Monitor and analyse retention metrics as a primary performance indicator.
- Monitor and analyse the completion rates of sessions scheduled for students.
- Collaborate with teachers and parents to address concerns and enhance overall satisfaction.
Job tags
Salary
