Location
Pune | India
Job description
Job Title- Technology Operations Senior Analyst AVP
Location- Pune
Role Description
TDI PB Germany Service Operations provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.
The role is to support applications in the Investment domain.
Basis system for order business, supports the bank in the direct input, trading and clearing of exchange and off-floor securities business, as well as the placement of new issues within the framework of Initial Public Offering (IPO), and the trading of subscription rights. It thus covers the entire range of securities business from the placing of orders, through transfer of orders to the appropriate trading departments, to pricing and the transfer of the relevant data to the settlement systems. Direct Ordering (aka DO) also provides users with information on securities data, customer-specific conditions, and further up-to-date information. DO involves six core areas: 1. Order Management 2. Order Routing (Interface to domestic via DECIDE / foreign stock exchanges and OTC) 3. IPO 4. The UTI (Unic Trader Interface)/Settlement 5. Master Data Administration (WMI 22541-1) 6. Information System Mainframe, online and batch, CSS dbLegi (278-1) used
The main tasks of the Service Management Analyst are monitoring and tracking activities, analysing issues, supporting the resolution of issues The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Your key responsibilities
Your skills and experience
Note: - We don’t have regular Night shift or weekend shift but if any business requirement comes then we have to work on exceptional basis.
Key Business Competencies
Proficiency Level (1 to 5)
Communication
P3 – Experience
Financial Management
P2 – Basic
Innovation
P2 – Basic
Managing Complexity
P3 – Experience
Product Knowledge (internal & external)
P3 – Experience
Risk Management
P2 – Basic
Key Technical Competencies
Proficiency Level (1 to 5)
Business Continuity / Disaster Recovery
P2 - Basic
Operational Management
P3 - Experienced
How we’ll support you
About us and our teams
Please visit our company website for further information:
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
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