Rackspace Technology
Location
Work from home | India
Job description
..Job Title: Technical Shift Lead - Multi-Cloud Platforms and Infrastructure..
..Location:.. Remote
..Position Type:.. Full-Time
..Job Overview:..
We are seeking a highly skilled and experienced Technical Shift Lead with hands-on expertise in Multi-Cloud platforms, specifically Google Cloud Platform (GCP) and Microsoft Azure. The ideal candidate should possess a strong background in Citrix and Windows environments, along with the ability to effectively lead a team and mentor junior members.
..Responsibilities:..
1. ..Multi-Cloud Management:..
- Manage and optimize infrastructure across GCP and Azure.
- Design and implement cloud solutions to meet business requirements.
- Ensure the security, availability, and performance of cloud environments.
2. ..Citrix and Windows Expertise:..
- Provide technical leadership in Citrix and Windows environments.
- Troubleshoot and resolve issues related to Citrix and Windows systems.
- Collaborate with teams to enhance and maintain Citrix and Windows infrastructure.
3. ..Operations Handling:..
- Oversee day-to-day operations of the technical shift.
- Monitor system performance and ensure SLAs are met.
- Implement and improve operational procedures and workflows.
4. ..Team Leadership and Mentorship:..
- Lead and mentor a team of L1 & L2 technicians.
- Provide guidance and support to team members.
- Conduct training sessions to enhance technical skills within the team.
5. ..Collaboration:..
- Collaborate with cross-functional teams to address technical issues.
- Work closely with other technical leads to ensure seamless integration and communication.
- Participate in on-call rotations and respond to critical incidents.
..Qualifications:..
1. ..Education and Certification:..
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Relevant certifications in GCP, Azure, Citrix, and Windows environments.
2. ..Experience:..
- Minimum of [10] years of hands-on experience with GCP and Azure.
- Proven experience in Citrix and Windows environments.
- Previous experience in a technical leadership role.
3. ..Technical Skills:..
- Proficient in cloud architecture and services (GCP, Azure).
- In-depth knowledge of Citrix and Windows server technologies.
- Strong troubleshooting and problem-solving skills.
4. ..Soft Skills:..
- Excellent communication and interpersonal skills.
- Strong leadership and mentoring abilities.
- Ability to work effectively in a fast-paced, dynamic environment.
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