Network Engineer

Location

Noida | India

Job description

JOB SCOPE

Role : Network Engineer

Network engineer is responsible for IT service management handling events, incident ticket, change ticket, problem ticket for network technologies with complete knowledge of functionality, configuration, performance and quality of connectivity. This is a position in IT operations center for enabling reliable service operation.

• Follow troubleshooting mechanisms stated in SOPs and suggest corrective action or capture logs
• Work in 24x7 support model and provide required shift handover
• Create incident ticket for device alerts for non-auto-ticketing alerts, triage and escalate
• Execute low critical service requests based on the SOPs
• Own incident ticket resolution end-to-end and co-ordinations
• Coordinate with cross-functional technology technical team to resolve the incident
• Track intermediate issue until its closure working with multiple stakeholder
• Follow the problem mgmt. process to get the root cause and problem task closure
• Engage WAN service provider/Vendor/TAC to troubleshoot the issue and escalate to get is resolved
• Additional duties as required and possible remote implementation assistance on special projects
• Helping in ticket management and reporting task
• Hands & eye support co-ordination and vendor dispatch

JOB REQUIREMENTS

• Experience in managing and supporting network infrastructures
• Strong ability to understand the network alerts, events or issues
• Bachelors degree or engineering degree in Telecommunications/Information Technology/Computer Science or equivalent
• Minimum of 3 years experience in Network technologies and services
• Associate certification from any of network vendor NRS, JNCIA, CCNA or cloud GCP cloud engineer would be preferred
• Good understanding on network technologies TCP/IP, TCP/IP Flow control, UDP, HSRP / VRRP / GLBP, DNS, ARP, Trunking, & Port Channelling and IPsec
• Good understanding with routing and dynamic routing protocols such as: OSPF, BGP
• Good knowledge on Enterprise wired and wireless network, firewalls, virtualization, load balancing and SD-WAN technologies
• Experience in with DHCP and IP address mgmt.
• Experience in Windows server and Linux handling
• Knowledge on Virtualization fundamentals
• Knowledge on Cloud Compute engine & DB will be preferred
• Knowledge on scripting
• Basics of virtual network and cloud connectivity
• Basic understanding of common IT Infrastructure architecture and frameworks
• Requirement gathering experience
• Understanding of ITIL processes
• Excellent verbal and written communication skills in English
• Eager and capable to work in a global multi-cultural team and to develop him/her self
• Strong customer focus
• Drive to deliver results, get things done attitude

ABOUT THE CLIENT/BENEFITS

We create the critical networks and technologies to bring together the worlds intelligence, across businesses, cities, supply chains and societies. With our commitment to innovation and technology leadership, driven by the award-winning Nokia Bell Labs, we deliver networks at the limits of science across mobile, infrastructure, cloud, and enabling technologies. Adhering to the highest standards of integrity and security, we help build the capabilities we need for a more productive, sustainable and inclusive world.

At Nokia IT, we are in a fast-paced digitalization journey. We are transforming into a modern, digital organization that globally delivers seamless technology experiences to 100,000 employees, as well as external users across the world, based on trusted IT infrastructure, applications and security capabilities. To build a world-class IT organization, we are looking to find, grow and keep the best talent in various disciplines and areas.

Are you a hands-on technologist that wants to use knowledge to create an impact? Are you passionate about the digital era? Do you value a culture of transparency and accountability, and work with customers in your heart? Then join the diverse and global Nokia IT team!

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