Whatfix
Location
Bangalore | India
Job description
Who are we?
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. It is integrated as a layer on top of other software applications, which helps users navigate through their application and guides them in completing their tasks, by providing Interactive and Contextual walkthroughs inside the web application at the exact time when the task is being performed.
We help Companies in - Accelerating Product Adoption; Easing the User Onboarding Process; Reducing Training time, resources & costs; Reducing Support efforts & costs; and Increasing Employee Productivity.
“Hustle Mode ON” is the motto we live by.
Our Global Customer Success & Services team of around 270+ members is working with large enterprises spread across the North Americas (70%), EMEA (20%), and APAC (10%) regions. We are looking for a Project Manager to join our fast-growing Digital Adoption team and lead the product delivery efforts.
What you'll get to do?
Design a framework for an efficient end-to-end implementation of Whatfix for one or two Fortune 500 Customers spread across all geographies, industries, segments, applications, etc
Conduct kick-off meetings with every new client team to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs
Understand the business objectives, define the project scope, create a plan with clear outcomes and timelines, monitor & communicate the status, and ensure timely customer onboarding and completion of concurrent projects
Monitor and report on all aspects of projects including progress, project profitability, forecasted hours, risks, communications, and critical issues
Manage and coordinate project resources
Enable the team to reduce the product's Go-Live Time (RGT) by performing regular reviews and introducing process improvements
Work with cross-functional teams to ensure that projects have the best people with the right skills and at the right time
Act as the single point of contact for customers, for all project deliverables
EMEA time zone (1 PM to 10 PM IST)
Our ideal Program Manager:
5+ years of work experience in project management or program management roles
Minimum of 2 years of customer facing experience, preferably in product based companies or consulting firms
Preferably SaaS or consulting firm experience
Previous exposure to European and/or North American customers
Ability to lead and manage complex and concurrent projects
Ability to collaborate with internal and external stakeholders while dealing with complex situations
Preferably, lead implementation projects of Enterprise Applications like CRM, ERP, HCM etc.
Understands Multi-tenant applications and has knowledge of agile delivery management methodologies, processes, and tools
Has the ability to lead and manage complex and concurrent projects
Preferably has professional certifications like PMP, Agile, CSM, ITIL, etc.
Has used formal project management tools like MS Project, Visio, Smartsheets, JIRA, etc.
Preferably, lead implementation projects of enterprise applications like CRM, ERP, HCM etc.
Possesses strong analytical as well as organizational skills with an ability to handle competing client demands.
What sets us apart from the rest?
With many Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.
The kind of elite customer base that we have, despite being a mid-sized Indian company is simply unheard of!
With YoY revenue growth of over 300%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list
We have been recognized by Gartner as a 'Global Market Leader' in the digital adoption space, and listed by LinkedIn amongst one of the Top 5 startups in India!
Our Customer centricity is evident from a Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights
This is what our investors have to say - SoftBank || Sequoia || Stellaris || Cisco || Eight Roads || Helion Ventures
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