Support Analyst

Location

Gurgaon | India

Job description

Accountabilities:

• Performing second-level application support for Customers

• Support the integration of our solution in various industries and Customers
• Being the contact point for First-level support
• Logging, categorizing, and prioritizing support requests (or reviewing already logged support requests)
• Performing investigation and diagnosis
• Investigate logs/traces on Windows systems
• Summarizing outcome of the investigation and diagnosis with all gathered information and artifacts
• Performing proactive monitoring and follow applicable event monitoring checklist to take appropriate action
• Maintaining/improving checklists and knowledge base content
• Under Product Owner’s supervision, analyze, test, debug and maintain INEXTO Suite components

Experience & Competencies:

• 3+ years Software or IT environment
• Good SQL knowledge
• Good understanding of network protocols (TCP/UDP)
• Good understanding about SSL certificates and their configuration
• Troubleshooting skills –> ability to select appropriate monitoring tools and investigate logs/traces on Windows systems.
• Experience in supporting business applications
• Understanding of industrial application is a plus
• Good knowledge of the Windows environment, including Windows Server
• Customer-oriented, solution-oriented, and problem-solving skills
• Work well under pressure
• Strong communication skills (oral and written)
• Willingness to travel from time to time
• Very good English level (speaking and writing)

Job tags

Salary