Sr Outbound Product Manager

Location

Secunderabad | India

Job description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

We are in search of an experienced Product Manager who possesses a deep understanding of ServiceNow Employee Workflow modules such as HR Service Delivery (HRSD), Workplace Service Delivery (WSD), Life Service Delivery (LSD), and Employee Center functionality. The ideal candidate will have 6-8 years of experience in product management, with a strong background in ServiceNow platform implementation and optimization. Excellent communication skills, clarity of thought, creative thinking, and execution capabilities are essential for this role. While not mandatory, ServiceNow certification is considered a valuable asset.

Key Responsibilities:

1. Product Strategy and Enhancement:

   • Develop and refine the product vision, strategy, and roadmap for ServiceNow Employee Workflow modules, focusing on HRSD, WSD, LSD, and Employee Center functionality.
   • Collaborate with stakeholders to gather requirements and prioritize feature enhancements based on customer needs, market trends, and platform capabilities.

2. ServiceNow Platform Expertise:

   • Utilize in-depth knowledge of the ServiceNow platform to architect, configure, and optimize Employee Workflow solutions.
   • Stay updated on new platform features, updates, and best practices to ensure the product remains innovative and competitive.

3. Innovative Thinking and Ideation:

   • Drive innovation by continuously exploring new ideas and opportunities to enhance the base product and address evolving customer requirements.
   • Collaborate with cross-functional teams to brainstorm, prototype, and validate new features and capabilities.

4. User Experience and Design:

   • Partner with UX/UI designers to create intuitive and user-friendly experiences within ServiceNow Employee Workflow modules.
   • Conduct usability testing and gather feedback to iterate on designs and improve overall user satisfaction.

5. Communication and Stakeholder Management:

   • Communicate product updates, roadmap changes, and project statuses effectively to internal stakeholders, customers, and partners.
   • Act as a subject matter expert on ServiceNow Employee Workflow functionality, providing guidance and support to sales, marketing, and customer success teams.

Qualifications:

• Bachelor's degree in Business, Computer Science, Information Technology, or a related field advanced degree like MBA is preferred.
• 6-8 years of experience in product management, with a focus on ServiceNow platform solutions and Employee Workflow modules.
• Strong understanding of ServiceNow HRSD, WSD, LSD, and Employee Center functionality.
• Excellent communication skills with the ability to convey complex ideas clearly and concisely.
• Creative thinker with a track record of driving innovation and bringing new ideas to market.
• Ability to prioritize and manage multiple initiatives in a fast-paced environment.
• ServiceNow certification (e.g., Certified Implementation Specialist) is a plus.
• Experience working in Agile development methodologies is preferred.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the .

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