Contact Centre Manager-Data Research Centre

Location

Mumbai | India

Job description

. Resources planning as per Project requirement.
. Train and evaluate staff.
. Regularly analyze quality data and suggest actions based on collected data.
. Maintain all documentation related Data Research team.
. Good knowledge of Excel and Presentation.
. Great interpersonal and communication skills.
. Thorough knowledge of methodologies of calling,training, and quality management.
. Make sure that teams meet company's goals and provide sufficient support.
. Address and resolve employee Dissatisfaction and staff Attrition.
. Supervise the research team and research findings.
. Able to create a healthy workplace environment and Workplace culture.
. Flexible in working hours (Extension of shifts as per work requirement / Weekend working if required).
. Candidates should only apply if adaptive to Disciplined work culture.
. Qualifications.

Requirements

• Min 4 plus years of experience in a similar role.
  
• Graduate/PG degree, First class is preferred.
  
• Proficiency with Microsoft Office.
  
• Strong organizational and communication skills.
  
• Strong ability to multitask.
  
• Comfort working with multiple groups within business.
  
• Should have Domestic processes.
  
• Should have an experience in survey based processes.
  
• Should have hands on experience in CRM.
  
• Candidates having QMS certification would be preferred.
  

Job tags

Salary