Agent Relationship Manager
Location
Kagal | India
Job description
The Agent Relationship Manager is responsible for managing the performance of KOKO Agents in their designated zone. This involves driving customer acquisition through collaborative efforts on trade marketing initiatives, as well as developing collaborative business plans to achieve targets related to expanding KOKOs customer base.
Â
What You Will Do
- Agent Performance and Relationship Management:
- Oversee the performance and relationship management of KOKO Agents in your zone, including monitoring KPIs and providing coaching to improve performance.
Team Management:
- Lead and manage a team of agent relationship representatives, setting clear expectations and goals, and providing ongoing coaching and feedback to ensure their success.
Customer Acquisition:
- Drive customer acquisition through collaborative business planning and Trade Marketing Initiatives, work collaboratively with Agents to increase awareness and interest in KOKOs products and services.
Target Delivery:
- Set monthly priorities and execute on activity plans to ensure delivery of targets related to growing KOKOs customer base.
Sales Process Execution:
- Ensure effective execution of all Agent Network Sales processes through the sales cycle to enable a positive Agent and customer experience.
Collaboration:
- Engage collaboratively with in-house Agent and customer support teams as well as marketing to align and coordinate customer acquisition growth strategies.
Market Intelligence:
- Gather market intelligence and customer feedback to share back to commercial leadership, providing insights to inform strategic decision-making.
What You Will Bring to KOKO
- Bachelors degree from an accredited university, preferably in a business related area of study
- 5+ years experience in a similar position
- Commercial acumen
- Good planning and organizational skills
- Ability to work under pressure and with minimum supervision
- Comfort role modeling behaviors in line with KOKO culture, including leadership, professionalism, customer orientation, safety consciousness, and innovation
- Unquestionable Integrity
- Proficient in English and Kinyarwanda
Job tags
Salary
