Location
Secunderabad | India
Job description
- In this position, you will be an Application Manager helping our clients with the functional management of the Planon software
- You will be part of an international team that helps a very diverse set of clients, mainly in The UK, but also in Sweden and the Netherlands
- You will build relationships with your clients and help them solve incidents, implement changes and provide support for new releases
- You will also guide your clients in the use of the application, give them advice and try to spot opportunities to help them further in the use of Planon
- Questions you may receive as an Application Manager range from How can I create a reservation system for my staff to, for example, How can we best gain insight into the occupancy of our office buildings
You successfully fulfill your role by:
- Being the first point of contact for the customer for all software related queries/configurations
- Maintaining, managing and optimizing the existing setup based on new insights, maintaining authorizations and archiving activities and data in the Planon application
- Spotting and suggesting opportunities that the software and new releases bring, which may lead to new implementation projects or smaller changes
- Creating and maintaining documentation and writing user instructions
- Guiding the customer in the use of the Planon application through on-the-job training.
- You are one with an eye for detail, a keen ear for customer problems, good problem-solving skills and presentation skills, always result-oriented and focused on customer delight.
Profile
- A company is nothing without its people
- Our diverse group of employees is the beating heart of our business and the key to our collective success
- To maintain our success, we need you to be independent but also a team player and have good communication skills
Our ideal candidate meets the following criteria:
- Bachelors or Masters degree in the field of IT or similar (or Facility Management in combination with IT affinity)
- Relevant working experience in a (similar) IT role.
Knowledge of methodologies such as ITIL, BISL or similar is a plus. - Excellent oral and written communication in English
Job tags
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