Assistant Manager- customer service
Location
Mumbai | India
Job description
Experience: 3+ years
Salary: Upto 8 LPA
Industry: B2b e-commerce
Languages: English, Hindi, Tamil , Telugu
Benefits:
5 Days Working
Medical Insurance
Job Description
Description: Roles & Responsibilities:
- Providing prompt, frictionless, consistent, and delightful customer service
- Working with other customer support teams to ensure a consistent and high-quality level of support.
- Identifying root causes of customer issues, and areas for improvement and providing valuable feedback
- to business and development teams.
- Assisting with customer communication during critical launches and support events.
- Maintaining and improving NPS/CSAT
Who can apply:
- Bachelor's Degree in any field
- Overall 2-4 years of experience which includes 1+ years of directly working with customers
- 6+ months of experience in customer-facing roles in a fast-paced environment
- Computer literacy with experience using Windows/MS Office, Excel, CRM management
- Demonstrated advanced English/Regional language proficiency in both written and spoken
- Exceptional soft skills, empathy, listening ability, and high ownership and customer orientation
Preferred Qualifications:
- 3+ years of experience in Customer Support in a fast-paced support environment
- Experience with B2 B-focused companies
- Experience in Technical support
Client profile:
The company is a world-renowned $13 billion conglomerate with a presence across various sectors: Steel, Energy, Minerals, Port and infrastructure, Cement, Ventures and paints across India, the US, South America & and Africa.
Leveraging their extensive distribution network & and supply chain mgmt. exp, they bring to India their B2B e-commerce platform.
This is a growth-oriented tech company that is building the most preferred one-stop, omni-channel & and integrated tech-led offering for MSMEs, Individual Home Builders (IHBs) & and turn-key construction contractors.
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