Technical Support Engineer

Location

Jaipur | India

Job description

• Troubleshooting technical issues.

• Diagnosing and repairing faults.

• Resolving network issues.

• Installing and configuring hardware and software.

• Speaking to customers to quickly get to the root of their problem.

• Providing timely and accurate customer feedback.

• Talking customers through a series of actions to resolve a problem.

• Following up with clients to ensure the problem is resolved.

• Replacing or repairing the necessary parts

• Providing support in the form of procedural documentation.

• Managing multiple cases at one time.

Qualifications and Experience

• Degree/Diploma in Electronics/ Electrical Engineering.

• Certification in Microsoft, Linux, or Cisco is advantageous.

• Prior experience in tech support, desktop support, or a similar role.

• Proficiency in Windows/Linux/Mac OS.

• Experience with remote desktop applications and help desk software.

• Attention to detail and good problem-solving skills.

• Excellent interpersonal skills.

• Good written and verbal communication.

Job tags

Salary