BNP Paribas
Location
Mumbai | India
Job description
About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Businessline/Function :
Corporate and Institutional Banking has an active IT ecosystem with its own IT backbone that involves a large workforce of IT employees working for DEV, Testing and Support projects.
CIB ITO Production ensures the provision of industrialized and digital production services. The objective is to offer innovative products and services to its customers in a performing, global and secured environment in order to speed up delivery and time to market. CIB ITO Production manages operational risk by running stable and robust IT production platforms. CIB ITO production hosts critical service delivery scope comprising of Global Markets, Global Banking, Client & Employee, ALM&T and BP2S.
C&E –Client and Employee APS primarily provides functional and technical support to the application portfolio, which manages End2End Lifecycle of the BNP Paribas Client from prospection until Client Servicing. The application covers business functionality starting from Onboarding of the clients by ensuring 360° due diligence (KYC), maintaining the relationship throughout the lifecycle and delivering robust and timely client servicing using highly scaled in-house and 3rd party applications.
Job Title:
Senior Application Support engineer
Date:
Department:
APS Client and Employee
Location:
Mumbai
Business Line / Function:
CIB IT Production – APS Client and Employee
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Job profile mainly focuses on the functional and technical support application.
Responsibilities
Functional Responsibilities
Main responsibilities are:
Technical Responsibilities
· Monitor all application components and in-out data with the help of provided tools and act proactively to prevent data issues, performance issues or application crash.
· Monitor batches with the help of provided tools and act proactively on failed batches while being ensuring that the preventive actions were implemented to avoid the future failures.
· Perform capacity management of in-scope applications by proactively monitoring the application behavior. Alerts Application Production and Development teams of any potential risks in the future
· Provide feedback and propose solutions to management on performance and capacity.
· Customize production tools (monitoring, batch scheduling, backups, deployment tolls, automation)
· Create and maintain documentation about issue resolutions and process guidelines for easy resolution of future issues.
· Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
· Ensure logging all issues or intercepted by monitoring tool in the Bank’s ticket management system Service Now.
· Monitor recurrent incidents and perform problem management to ensure permanent fix with the help of IT partners.
· Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are stable & running after the infra work.
· Active participation in Disaster Recovery exercise to validate the resilience of production ecosystem for business.
· Ensuring the timely delivery of Production Releases & change in staging and production ecosystem as per the agreed schedule.
· Ensuring all application logs are fit for purpose and fit for use.
· Explore opportunities of innovation and automation while in line with all policies
· Adopt CIB Standard tools, industrialize monitoring, industrialize Release management whilst seeking reduction of dependency on manual interventions by support staff, e.g. leveraging enterprise batch scheduling and enterprise monitoring tools
· Collaborate efficiently with Level 3 Infra and Developments teams to respond to incidents to restore normal services to the business at earliest.
Behavioral and Transversal Skills
Technical Skills
Well versed in Functional Support, Unix, Oracle
Skills Referential
Behavioural Skills : (Please select up to 4 skills)
Communication skills - oral & written
Ability to collaborate / Teamwork
Ability to deliver / Results driven
Client focused
Transversal Skills: (Please select up to 5 skills)
Analytical Ability
Ability to develop and adapt a process
Ability to understand, explain and support change
Ability to anticipate business / strategic evolution
Ability to develop others & improve their skills
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 3 years
Other/Specific Qualifications (if required)
Added value kills:
NA
Job tags
Salary
