Relationship Manager - NPS
Location
Dibrugarh | India
Job description
JOB DESCRIPTION A Position Overview Position Title Assistant Relationship Manager - NPS / Relationship Manager - NPS / Sr. Relationship Manager - NPS
Department Direct Distribution - NPS
Level/ Band 204
Role Summary: B Organizational Relationships Reports to Sales Manager
Supervises None
C Job Dimensions Geographic Area Covered As per mapped branch & city
Stakeholders Internal NPS Sales Force
External Consumers
D Key Result Areas Sales - Achieve the set business targets on ANP and case count
- Acquire New Customer through following:
NPS Leads / Natural market / References / Orphan base
. Fix meetings with the prospects to explain annuity products
- Implement and adhere to Need Based Selling Model.
- Coordinate with Nodal officer for closure of policy
- Ensuring timely issuance of policies by resolving pending etc.
- Render prompt post sales service to all allocated customers with respect to all domains
- Adhere to the customer touch-point engagement in order to service his portfolio of customers.
- Maintaining the desired persistency ratio
- Strategize and interact closely with the supervisor on delivering on Business nos.
- Work collectively with the supervisor and conduct joint sales calls whenever required
- To develop and implement short term and long term plans to achieve sales targets
Customer orientation & reporting/ (MIS)- Adhere to Activity management framework advised
- Follow - up on their database / leads provided by Lead Management System (Orphan/ New Prospects.
- Update the LMS (Lead management System) on a daily basis.
- Adhering to the Training Road map.
- Providing timely reports to the Supervisor / Area manager as per the requirement.
- Ensuring compliance to internal sales process
- Should be process & product champion to ensure adherence to TALIC policies and procedures.
- Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.
E Skills Required Technical Good Knowledge of MS Office Behavioral Essential Desired Interpersonal skills .
Communication skills .
Creative thinking skills .
Supervising/Leadership skills .
Teamwork Skills .
Influencing skills .
Relationship Building skills .
Decision making skills .
. Expertise in the usage of MS Office
. High levels of flexibility, adaptability to manage long hours, working under strict timelines to reach deadlines
F Incumbent Characteristics Essential Desired Qualification Graduate
MBA
Experience 1 - 2 Yrs
1 - 2 Yrs
Job tags
Salary
