Genpact
Location
Jaipur | India
Job description
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Assistant Manager, Order to Cash
In this role, you are expected to be an independent worker who demonstrates ownership of responsibilities, self-reliance, resourcefulness, and a proactive approach to perform efficient and accurate post audits of closed and written-off deductions, identifying opportunities for recovery of invalid deductions, which will contribute to the organization&rsquos revenue growth.You will work closely with your supervisor and independently to perform root cause analysis and share documented findings.
. Follow established policies & procedures as laid out in SOPs and other relevant process documents.
. Areas of operation -
o Deductions management (Claims / Dispute)
o Contract management
o Order entry & exception management
. Support month-end close activities
. Deductions SME
o Extract documentation for deductions including backup, remittances, proof of deliveries, and other required items.
o Identify and convert new recovery opportunities through historical customer behaviors on invalid deductions following SOPs, deduction reason coding, and trends.
o Leverage appropriate advanced and sophisticated methods and approaches to cleanse, synthesize, visualize, and investigate data as appropriate to deliver analytical recommendations aligned with the business need.
o Engage supervisor and client as required to resolve complex issues.
. Willing to work in US shifts and follow US calendar for Holidays.
. Client management
. Leverage appropriate advanced and sophisticated methods and approaches to cleanse, synthesize, visualize, and investigate data as appropriate to deliver analytical recommendations aligned with the business need.
. Engage supervisor and client as required to resolve complex issues - E.g. Sales interactions for trade deductions to resolve escalated items, Approvals for contract / promo creations, Pricing approvals for order exceptions etc
. Bachelor or Graduate degree
. Proficient in Microsoft Office - Excel, PowerPoint, and Word.
. Relevant years of experience in the following areas of operation (Deductions, Contract, Order Mgmt)
. Must be self-reliant, resourceful, and proactive in approaching tasks.
. Strong analytical skills and ability to work with complex data.
. Excellent attention to detail and problem-solving abilities
. Exposure to (SAP / Oracle / Salesforce / TPM)
o Experience in Trade or Non-Trade deductions for Trade Management, OR
o Order Entry or Fulfilment experience for Order Management, OR
o Contract review & Entry experience for Contract Management
. Knowledge of all deductions trade or non-trade such as shortages, damaged deliveries, Invoice errors, promotions, contracts, order entry, EDI errors etc., and interlinkages across all Order to Cash processes - Collections, Cash applications in CPG, Health Care, or food industry.
o
. Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines.
. Strong interpersonal skills, with the ability to work in a team environment.
. Ability to multi-task and prioritize items with specific time constraints.
. Client-focused mindset with proven ability to respond quickly to internal and external client requests.
. Willing to work in US shifts and follow US calendar for Holidays.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
Job tags
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