Location
Ahmedabad | India
Job description
Making globalisation & localisation easy with accurate, human translations is what Translate By Humans is all about. We aim to mobilise startups, small businesses and big brands to expand to new, international territories – minus the communication gap. We achieve this through our impeccable 'human touch' that helps customers and clients feel at home, in their native languages.
We are a close-knit, ambitious, driven, passionate set of people who believe in making a difference through our work. We are on the lookout for our next Human - someone to take up the Account Manager shield and wield it for our clients. You believe in human relations above all, and are constantly on the look out to build and grow your global network.
Maintaining client relations is your super strength. You are driven, possess strong account management skills with a proven track record for retention and growth to join our growing Inbound Team. Does this sound like YOU Read on to know more!
Key Roles And Responsibilities - Function as the main point of contact for assigned accounts.
- Daily Client inquiries on Zoho desk which includes our services.
- ∙Understanding the type of inquiry, responding to them on time, and service oriented manner.
- Getting on a client call as and when needed to build client relationships.
- Grow and maintain your network within assigned accounts through consistent and effective communication.
- Proactively contact prospective clients within assigned accounts to present opportunities for mutual growth. Be the bridge between what Translate By Humans offer and what the client needs.
- Effectively manage communications between clients and internal teams.
- In-depth knowledge and ability to handle queries regarding our services and solutions.
- Educate clients on service lines, solutions, pricing, availability, etc.
- Consistently achieve and exceed revenue quotas.
- Provide accurate revenue forecasts weekly.
- Maintain a robust and up-to-date pipeline for existing and upsell/cross-sell opportunities.
- Self-starter with ability to modify set processes depending on the task at hand.
Requirements - 3 year+ of working experience in Account Management & Client Relationships.
- Ability to communicate, present and influence key stakeholders at all levels of an organisation.
- Strong sense of urgency, motivation and professionalism.
- Ability to work-well individually and as a member of a team.
- Strong Internet-research skills required.
- Excellent presentation, interpersonal, verbal and written communication skills.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Ability to handle a fast-paced environment and challenging workload.
- Proficiency utilizing enterprise CRM tools such as Salesforce, Zoho CRM, etc.
Benefits - Join the Best Place to Work (Yes, we are not hesitant to claim it because we align our values and practices to ensure a safe and enjoyable work space)
- Access to top-tier clients and complex business challenges
- Work with a collaborative team who supports and encourages each other
- Continuous development through our comprehensive learning approach
- Tools, equipment, and guidance you need, to not just succeed but set new heights of success
- We believe diversity helps us become better versions of ourselves. If you are part of our team, you are our Human, and we appreciate and respect you for who you are.
- We encourage and fully support flexible working
- Last but not the least, the opportunity to get involved, share ideas, and upskill right from the get-go. At TBH, you will make a real, tangible difference to the business, while furthering your own career.
Job tags
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