Administer, maintain and support L3 level Linux (RHEL/Ubuntu/CentOS) operating systems.
Resolve major incidents and technical escalations within agreed SLAs and quality.
Problem Management: Perform root cause analysis for problems and major incidents, provide workarounds to ensure business continuity and prepare RCA reports.
Provide support on Linux virtual infra, KVM or Oracle virtual server. Change Management: Prepare Implementation plan, rollback plan and test plan, risk and impact analysis for critical or complex changes. Review the change plan and documentation prepared by level 2 engineers or peers.
Participate in CAB meetings as needed and assist change manager in techno-operations decision process
Install hardware and software, maintain appropriate service levels, performance tuning, OS updates, patching and firmware upgrades across multiple hardware platforms.
Perform advance tasks such as, capacity planning, performance monitoring, provide recommendations for improvement and implement or oversee implementation of the recommendations.
Perform system software upgrades including planning / scheduling, testing, coordination, and maintaining integrity of operating system environment.
Harden operating system parameters in line with MH security policy, standards or best practices.
Respond to outages both during normal business hours and after-hours on a need basis (on-call support).
Documentation, knowledge sharing and training of junior members.
Coordinating and interfacing with outside vendors, end users, other department team members, and service providers to resolve issues.
Analyse data, oversee and contribute to service improvements.
Oversee tasks executed by junior members and stand in for them if needed.
Ability to engage with customer and internal teams for providing technical insights and analysis.
Good communication skills - Oral, written, presentation & team mentoring skills
Your Profile
Any Degree from reputed University or Institute
6+ years of progressive experience in Enterprise security.
