Senior Network Engineer

Location

Secunderabad | India

Job description

• Lead on the resolution of escalated incidents and problems, ensuring business service level targets are achieved.
• Own the successful fulfilment of service requests and changes, within the agreed timelines.
• Support the ongoing development of the global network by working closely with the architecture team on Network projects.
• Maintain and manage the global network monitoring platform, ensuring it consistently meets the demands of the business.
• Support the development of operational business processes and successful delivery of service improvement opportunities.
• Be point of technical authority for the NOC team members, providing Technical / Operational assistance and guidance.
• Develop key relationships with stakeholders across the business.
• Drive best practice, proactivity and innovation; enabling our customers to have the best customer experience.
• Maintain technical and process documentation within the Network Support function.
• Provide operational cover and support for the 24/7 global NOC team.
• Be involved in directly supporting the successful delivery of major sporting events to our global customer base.

YOU LL BE SET UP FOR SUCCESS IF YOU HAVE:

• Previous experience of working within a network operations department.
• Minimum of 3 years experience within an equivalent 2nd line Network Support role.
• Strong demonstrable experience in supporting, maintaining and developing a complex Cisco routing and switching network environment.
• Previous experience in supporting and maintaining enterprise Firewalls
• Experience in management of Load Balancers within a production network.
• Flexibility to support a 24x7 global operation, including providing out of hours on-call assistance.
• The ability to quickly assess, prioritise, respond, resolve incidents
• Excellent communication skills and proven senior stakeholder management.
• Demonstrated strategic and tactical thinking, quantitative and analytical skills, while under pressure.
• Hands on experience of working with IT Service Management tools such as Service Now.
• The ability to promptly learn new network technologies and shape the delivery of these into an operational team.

EVEN BETTER IF YOU HAVE:

• Over 4 years experience in working within a complex Network Support environment.
• Demonstrable broadcast experience and understanding of broadcast systems/technologies.
• Previous exposure / experience on the SolarWinds suite of tools for network management and monitoring
• Experience in managing a variety of Cisco routing and switching technologies - IOS and NE-OX
• CCNP certification
• ITIL Certification

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