Riverforest Connections Private Limited
Location
Mumbai | India
Job description
Role purpose
The primary objective of the Team leader is to lead a customer focused team committed to the provision of a highquality service achieving SLAs. Having strong knowledge on transfer agency/registration and capital market products. Provide Leadership support in meeting Teams and Organisational objectives. Manage departmental projects and build working environment more flexible for the team. Representing department for various responsibility within organization.
Key Accountabilities and main responsibilities
Strategic Focus
This role will include the functions like Share Dealing Share Plans Service Transfer Agency/Registrations Settlements and Reconciliations. The incumbent needs to understand the laws of the region supported and perform day to day work in accordance to procedure set for an activity.
Provide clear direction goals and optimizing resource allocation for processes / projects
Assist the team to identify and eliminate roadblocks by partnering with global teams and technology teams.
Provides coaching and training to team members as appropriate and according to the specific needs of the individual and the group.
Hold sessions with the team to communicate any changes issues procedures changes
Create a team culture where staff are customer focused and understand customer needs
Assist manager in achieving targets including headcount and all variable operating costs within agreed budget for team
Encourage an environment of transparency and need based information sharing within the team by implementing regular team meetings and communication processes
. Manage the performance of team members by coaching providing regular & constructive feedback on performance and completing performance management processes within agreed timeframes
Assist other teams across the business as required
Provide career counselling and development opportunities for team members by discussing their career goals and current training needs and supporting learning through personal development plans and training
Assist manager in achieving targets including headcount and all variable operating costs within agreed budget for team
Excellent interpersonal skills ability to network and earn confidence of diverse client personnel management of company based operations team
Ability to work under pressure handle multiple priorities and work as part of the team
Take leadership role in independently managing back office operations
Client Management establish self as a valued partner and work closely to achieve goals defined
Help knowledge management endeavor by sharing process knowledge and best practices within the teams
Lead various quality initiatives across processes managed
Responsible for Business continuity transformation and various audits.
Operational Management
Conducting investigations on counterparties for any adverse information reputational risk issues inappropriate practices or behavior on the part of the counterparty
. Conducting risk assessments and applying risk categories to new counterparties.
Ensure timely update of KOP and sign off completed.
Direct interaction with the different teams within the organisation.
Responsible for overseeing all activities within a team.
Responsible for deciding how to approach tasks and develop a plan to accomplish them.
Responsible for distributing information to team members and stakeholders.
Responsible for keeping track of and structuring various tasks employees and documents.
Responsible for determining the goals that members will work toward.
Taking responsibility in preparing the monthly performance review deck for the department and presenting the same.
Have worked on continuous improvement projects in previous experience and should be able to deliver the cost efficiency save to the organisation.
People Leadership
Handling a team of 1015 people.
Taking initiatives in driving department level activities by working with HR/ L&D and other support function and shouldering responsibility of the manager.
Ensuring the team achieves agreed KPI & SLA.
Conducting knowledge sharing session on the corporate action for the department as well for the organisation
Conducting 11 half yearly & yearly appraisal and promoting the right talent.
Preparing the growth path for the team and self.
Prepare documentation process transactions and perform other tasks related to control and reconciliation.
Monitor and process pending items correcting discrepancies.
Launch investigations provide information and compose correspondence.
Increase efficiencies by utilizing technology.
Understand risks and apply this knowledge to risk metrics.
Effective backup for the Manager and Escalation point of contact.
Governance & Risk
Prepare data for monthly reports for clients and internal stakeholders
Regularly review work practices/procedures to identify opportunities to improve quality and/or productivity
Manage escalations and seek to resolve them to the satisfaction of the customer and client
Monitor the work of team members to ensure that the team is compliant with legal regulatory policy and business requirements
Competencies
LEADING THE BUSINESS
o Applies Expertise
o Analyses & Interprets
o Continuously Improves
o Delivers Results
LEADING OTHERS
o Collaborates
o Communicates effectively
o LEADING SELF
o Courage
o Resilience o Instils Trust
o Learning Agility
Experience & Personal Attributes
Excellent presentation and communication skills (written and verbal)
Strong capital market registration/transfer agency & reconciliation knowledge is a must.
Excellent problemsolving skills both independently and supporting others
Excellent/advanced knowledge of Excel with VBA experience being a plus; should be familiar with MS Word & Office tools
Excellent time management skills demonstrating flexibility and the ability to manage and plan to meet deadlines
Open for changes; understand status quo and challenge todays setup with proposals on how to do it better
Adaptive flexible style with the ability to work in a dynamic fastpaced environment
The Role need to support APAC or EMEA shift and would need to work in Rotational shift wherein shifts would start at 3:30 am IST for APAC and from 11.30 AM for EMEA
Demonstrated high level of initiative motivation and organisational skills
Analytical and problemsolving skills
Effective verbal and written communication skills including negotiation skills ability to liaise successfully with internal and external parties and ability to work effectively in a team environment
Flexibility able to meet demanding deadlines and work long hours to meet those deadlines as required
Qualification in business/financial markets/law/securities industry desirable
Adapt to an environment of openness and information sharing within the team by attending regular team meetings and communication processes
Achievement of service standards and client specific requirements regarding quality assurance daily reporting and end of month reporting
Identify and drive process improvement and efficiency initiatives across the line of business
Manage escalations and seek to resolve them to the satisfaction of the customer and client
Ensure to be compliant with legal regulatory policy and business requirements.
Developing action plans for resolution of outstanding issues
Good with numbers & ability to derive information from data collaborate with other teams and render support on need basis
Respond quickly and accurately to queries in a high volume time sensitive trading environment.
Issue escalation and resolution in a timely manner.
Share Dealing,Share Plans Service,Transfer Agency/Registrations,Settlements,Reconciliations,Capital Markets
Job tags
Salary
