HT Media
Location
Noida | India
Job description
Key Responsibilities :
Sales Support : - Proactively engage with potential customers to promote subscription products or services. - Provide detailed information about subscription plans, benefits, and promotions. - Guide customers through the subscription process, including account setup and payment methods. - Utilize persuasive communication skills to upsell or cross-sell additional products or services. Customer Relationship Management : - Act as the primary point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally. - Build and maintain strong, positive relationships with customers to enhance loyalty and retention. - Regularly follow up with customers to ensure their satisfaction and identify opportunities for upselling or renewing subscriptions. Issue Resolution : - Investigate and resolve customer complaints or issues related to billing, account management, or service disruptions. - Collaborate with internal teams, such as billing, technical support, or product development, to address complex customer concerns effectively. - Ensure timely and satisfactory resolution of customer inquiries, striving to exceed expectations. Data Management and Analysis : - Maintain accurate records of customer interactions, transactions, and feedback using CRM software. - Analyze customer data and feedback to identify trends, patterns, and areas for improvement. - Generate reports on sales performance, customer satisfaction, and retention metrics to inform decision-making and strategy development. Continuous Improvement : - Stay informed about industry trends, competitors, and market developments to remain competitive and enhance the customer experience. - Actively participate in training programs or professional development opportunities to enhance sales techniques, product knowledge, and customer service skills. - Contribute ideas and suggestions for improving processes, products, or services to drive business growth and customer satisfaction.Job tags
Salary
